The Four Points Express by Sheraton London Euston located in the heart of Euston, will be the first of its kind in the UK, providing unparalleled convenience for both business and leisure travellers. Whether for work or leisure, our guests are busy and on the move. They need a comfortable and affordable place to rest and recharge. At Four Points Express by Sheraton, we treat the basics with the importance they deserve, delivering a friendly, efficient, and reliable experience so our guests can relax about their stay. We make it effortless.
We believe that an efficient, clean, and affordable space is vital to making every trip a success. With the prime location, modern accommodation, and exceptional service, the Four Points Express by Sheraton London Euston follows brand values of convenience, honesty, assurance, and peace of mind for all our patrons.
We're confident that you and our guests will share memorable moments and assure you of an unforgettable journey with us.
Job Description
The Reception Supervisor is a key member of the hotel team, often the first and last point of contact for all our hotel guests. You will be guest-focused, ensuring we are creating memorable stays for all our guests, and consistently delivering excellent customer service with an informed, friendly, and effective approach.
What We Offer
We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.
* All Marriott Employee Benefits.
* Learning and Development Opportunities are available through our Leadership Development Programmes
* 20% discount for food and beverage including in-room dining at participating hotels worldwide. Food and beverage discount may not be available at some hotels or on certain holidays.
* Uniform provided.
* 24/7 Employee Assistance Programme for you and your family.
* Giving you access to counselling services, physical wellbeing & financial aid.
* 28 holiday days (pro rata for part-time).
* Automatic Enrolment into a workplace pension scheme.
About Us
The Four Points Express by Sheraton is the first of its kind in the UK and is the newest addition to the Splendid Hospitality Group portfolio. This upcoming midscale Marriott brand is scheduled to open its doors in July 2024. Located in the heart of Euston, London, our goal is to provide guests with an unforgettable experience. We are currently seeking talented individuals to join our team and help us achieve this vision.
Role in our Family
Key responsibilities to your role:
* Support the reception team and manage the day-to-day operation of the Front office department.
* Work closely with your team and reservations to ensure the team has a full understanding of the requirements of guests who are arriving, in-house and departing.
* Serve as the main point of contact for Guests and ensure hotel departments are fully briefed on their requirements.
* Seek verbal feedback from customers on a regular basis and respond to all guests' queries in a timely and efficient manner.
* Manage the Reception department and assist with the daily duties in the absence of the manager.
* Ensure all employees receive regular training to update their skills and knowledge and meet their own personal development needs.
* Respond to guest queries efficiently and effectively.
* Actively lead and participate in Marriott Bonvoy enrolment.
* Effectively communicate with all departments of the Hotel
* Perform Duty Manager shifts
* Champion the PMS Opera System
Personal Specifications:
* Previous reception experience is required.
* Previous experience in customer service roles is required.
* Knowledge of Opera PMS system is required.
* Friendly, confident, and outgoing personality
* Great organisational skills
* Team Player
* A motivated and focused individual who takes it on board to drive themselves.
What Happens Next
Does this Role suit your skillset? Apply now, this takes a second, you’ll need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, and your experience and let us tell you more about the Splendid Hospitality Group. The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
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