The Value of Active Minds
About Jupiter
Jupiter is one of the UK's leading investment management companies with just over 500 employees and £47.1 billion worth of assets under management (as at 30th June 2025).
Jupiter provides investment services to individual and institutional investors through mutual funds (UK unit trusts, Luxembourg SICAVs and Dublin OEICs), separately managed accounts and sub-advised funds. Jupiter has experienced a period of international growth with offices open across EMEA and APAC.
The majority of our employees are based in our London office located just minutes from Victoria station which provides stair-free access from both the Underground's Victoria line and National Rail platforms, as well as limited road crossings to the Jupiter office. Our London office was designed to encourage employees to live active, healthy lives with floor-to-ceiling windows that allow for greater natural light and the benefit of a private balcony, table tennis room, cycle storage and on-site shower and locker facilities. The short distance to Green Park and St James' Park also provides employees with a natural space to relax during their lunch break and a healthy alternative to office-based meetings.
We offer our UK employees a 3:2 hybrid working arrangement where Tuesdays, Thursdays and a third day of your choice are worked from the office. The other two days may be worked from home. This facilitates collaboration and allows employees to maximise productivity whilst maintaining a healthy work/life balance.
Background
The Client Implementation Manager plays a pivotal role within the Institutional Client Group, reporting directly to the Head of Client Onboarding & Strategic Implementation. This position is central to the successful onboarding and implementation of new institutional mandates, including Segregated Portfolios, Advisory, and Sub-Advisory arrangements. Sitting at the intersection of client engagement, project management, and stakeholder delivery, the role ensures a seamless transition from mandate pre-win to funding, while maintaining a high standard of client management and internal coordination.
Operating across Jupiter's global business, the role involves leading complex onboarding projects, managing lifecycle events, and managing strategic initiatives across our Cayman and ETF platforms. The Client Implementation Manager collaborates closely with internal stakeholders - including Investment, Operations, Legal, Compliance, and Technology teams - to design and deliver bespoke operating models and target solutions tailored to client requirements. This role also contributes to strategic product launches, regulatory readiness, and continuous improvement efforts, making it a key driver of client satisfaction and business growth.
Key Responsibilities
Client Onboarding
* Partner closely with the Head of Client Onboarding & Strategic Implementation to project manage the onboarding of new Institutional Client mandates, including Segregated Portfolios, Advisory, and Sub-Advisory mandates. Additionally, oversee lifecycle events such as Mergers, Liquidations, Closures, And In-Specie Transfers.
* Lead the end-to-end implementation of Institutional Client mandates, acting as the primary point of contact throughout the client onboarding journey. You will be responsible for full end-to-end client engagement, coordination, and management until funding.
* As Client Group Onboarding Manager, develop and maintain the overall client project plan, including key milestones, timelines, and service requirements tailored to the complexity of each mandate. This includes maintaining documentation such as account opening details, product specifications, project plans, and related materials. Conduct control checkpoints and authorise mandates prior to launch.
* Understand and translate client requirements into comprehensive operating models and target solutions in collaboration with internal stakeholders. These solutions will support bespoke investment offerings and include client service, operational (including technology), and reporting components, leveraging Jupiter's existing systems and capabilities.
* Ensure all client requirements are clearly understood and appropriately documented, work with internal partners to design, document and secure internal sign-off on proposed solutions.
* Collaborate across the global business to support client and organisational growth, delivering an exceptional client experience. This role draws on your project management expertise, investment and operational knowledge, client relationship skills, and analytical acumen.
* Lead internal stakeholder and external client meetings, managing agendas to ensure events are scoped, executed, and delivered within agreed timeframes, while maintaining high standards of client service.
* Foster effective collaboration across internal teams to maximise expertise and service delivery.
* Engage with the Institutional team and RFP function during the pre-win phase to ensure client onboarding is clearly communicated.
* Represent and champion the Client Onboarding team during the Sales Cycle, participating in pitches and due diligence meetings, and leading implementation discussions with internal partners and clients.
* Represent the Client Onboarding team at senior forums and steering committees.
* Conduct post-implementation reviews to drive continuous improvement in onboarding practices.
* Demonstrate strong communication skills through regular status reporting to key stakeholders and proactively identify risk and control issues to prevent and mitigate risks
* Support the Client Onboarding team in developing best practice standards and consistency, while identifying opportunities to enhance processes and improve the overall client experience.
Client Implementation
Cayman Platform:
* Work with Global Institutional teams and directly with clients to establish segregated fund of one structure for individual institutional clients.
* Project Manage the Client Group responsibilities of future comingled Cayman fund launches, including but not limited to, CG regulatory requirements (listings and registrations), market and client intelligence, market coverage plan, go to market strategy and implementation, region launch plans, pipeline management.
* Oversight management of client terms within specific Share Classes of funds.
* Identify potential tactical and strategic improvements in the implementation process.
ETF Platform:
* Effective ongoing oversight and strategic relationship management of our ETF white label provider, including but not limited to, managing and leading a Quarterly Business Review (QBR).
* Active management of the ETF interface, including delivering Product Innovation and Market Intelligence, to inform strategic product discussions and decisions where required for Head of Client Group and PGC.
* Project Manage the Client Group responsibilities of future ETF launches, including but not limited to, CG regulatory requirements (listings and registrations), market and client intelligence, market coverage plan, go to market strategy and implementation, region launch plans, pipeline management.
* Identify potential tactical and strategic improvements in the implementation process.
Desired Skills / Experience
* The ability to clearly and effectively communicate with clients, both verbally and in writing, is essential. This includes active listening, understanding client needs, and conveying information in a way that is easy to understand.
* Building and maintaining positive relationships with clients is essential.
* Strong verbal, written and interpersonal communication skills to build relationships with senior business stakeholders and Clients.
* A solid level of financial product knowledge including Equity, Fixed Income, Currency, Derivatives and Funds Investment.
* Trade flow knowledge from event inception, trade execution through to operational settlement.
* Project Management experience with the ability to manage initiatives concurrently end to end.
* Managing multiple client requests and tasks efficiently is important to ensure timely responses and resolutions.
* Strong interpersonal skills, comfortable working with a wide audience varying in degrees of seniority and ability to develop effective relationships with key business partners.
* A team player who is flexible and can maintain both a positive attitude and high level of performance in demanding/time-sensitive situation.
Additional Role Details
* This role is subject to the Conduct Rules set by the FCA.
* This role is a certified position under the SMCR.
Don't meet every requirement? At Jupiter we are dedicated to building a diverse and inclusive workplace, so if you are interested in this role, but don't think your experience aligns perfectly with every listed requirement in the job description, we would encourage you to apply. You may be the right person for this role.