Change and Release Manager
Gerrards Cross or Middlesbrough
Do you want to help shape software that affects thousands of lives?
Who are we?
We are ranked as the UK’s #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle.
If you are looking to build an exceptional career with an award-winning company you’ve come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion.
We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn’t just the right thing to do, it improves every aspect of our business.
The Role
As Change and Release Manager your job is to enable successful changes to Causeway’s products and IT systems.
You will be responsible for the day to day running of change management processes and operations, to effectively govern and control changes to Causeway’s technology estate.
You will provide subject matter expertise to other team members and senior stakeholders to ensure that we continue to deliver and maintain effective change management processes.
The role will report to the Head of IT Support Services.
Responsibilities
* Collaborate with Engineering, Professional services, Customer Support and IT teams to co-ordinate change and release activity across these areas.
* Lead the Change Advisory Board, ensuring adequate risk assessments, testing and scheduling of technical changes and releases.
* Authorise changes to proceed, considering risk and any impact to security posture.
* Oversee updates, deployments, and releases into live environments. This includes, product releases, maintenance and patch cycles to support our compliance requirements such as CE and ISO27001.
* Manage the change and forward schedule of change, liaising with Customer Support teams to ensure that customers are given appropriate notice of changes.
* Work with Product, Engineering and Customer Services teams to define appropriate change and release strategies and schedules for complex IT eco-systems.
* Advise Product, Engineering, and IT teams on change management processes, with the aim of ensuring that change management is considered during the design of products and services.
* Ensure configuration standards are met and enforced consistently
* Develop and implement improvement plans based on lessons learnt from failed changes.
* Provide and manage summary metrics on change activity, this includes logs, records of approvals and proof of applied changes with a validate audit trail to support audits.
* Collaborate to ensure any lessons learnt are recognised and processes updated to mitigate challenges from occurring in the future.
Essential Skills
* Change and release management experience, including process improvement.
* Experience working with different delivery methodologies, including waterfall and agile.
* Knowledge and understanding of relevant regulations and standards, e.g. CE, ISO20000, ISO22301 and ISO27001.
* Excellent leadership, communication, and interpersonal skills.
* Experience of working in a medium to large enterprise with multiple stakeholders to manage.
Desirable Skills
* ITIL Certification.
* Operational experience working with at least one public cloud provider (AWS, Azure or GCP).
* Able to focus on detail, be a good completer/finisher and produce high quality and auditable deliverables.
* Experience in working in Technology or Software delivery.
What you get from us:
If you're looking to build an exceptional career with an award-winning company you’ve come to the right place. We believe everyone at Causeway has a vital role to play in our success. Causeway is fuelled by curiosity and is a place for people who beam with positivity and burn with ambition.
Our team is everything, so we’ll take good care of you. In fact, we give well-being the same priority as our other business goals. We’re strong advocates of work-life balance, offering hybrid working alongside the opportunity to work from modern, collaborative offices.
Our Values
We are United. As part of a team, we’re better together.
We are Agile. Be the change, we’re on a journey.
We are Trusted. Do the right thing, we own this.
We are Driven. Get stuck in, we make it happen.
Benefits
As a leader in employee engagement and people management, there are fantastic benefits and rewards at Causeway. We strive, year on year, to achieve recognition as an award-winning workplace that our employees love. We’ve selected just a few of the many benefits available below to show you how we take care of our Causeway stars.
* 25 days annual leave + public holidays, increasing with length of service.
* 4% matched pension.
* Income protection and life assurance.
* Access to our award-winning benefits platform.
* We take mental health seriously and have a dedicated EAP available 24/7.
* £100 allowance towards a fitness club.
* Dell discounts.
* Private Medical Insurance.
* Paid study leave + volunteering days.
* Car Scheme.
Like all responsible companies Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.