Location: Marlow x2 per week
Salary: £30,000 - £35,000
Core Responsibilities
Platform Management & Maintenance
Act as the main administrator for the HubSpot portal, overseeing user access, security settings, system configurations, and overall platform health.
Stay current with new HubSpot features and updates; share knowledge and train internal teams on best practices.
Manage the HubSpot product task board, prioritizing and resolving incoming requests, issues, and enhancement suggestions (experience with Jira is advantageous).
Troubleshoot and resolve technical or configuration issues within HubSpot.
Conduct regular system maintenance, document workflows and configurations, and ensure sustainable, future-proof operations.Data Integrity & Management
Take ownership of data accuracy, consistency, and reliability within HubSpot.
Oversee data imports, exports, and deduplication efforts, implementing strong data governance practices.
Maintain correct usage of HubSpot properties to ensure high-quality data capture.
Perform ongoing data cleansing and validation.
Manage regular uploads of key datasets (e.g., Deal data), ensuring accurate mapping and consistency.Workflows, Sequences & Automation
Design, build, and refine automated workflows and sequences across Marketing, Sales, and Service Hubs to streamline customer journeys.
Continuously review and update automations to ensure relevance and effectiveness.
Maintain sequence documentation, mapping customer journey impacts and ensuring associated content is accurate and up to date.
Optimize chat workflows to enhance lead capture and customer engagement.
Contribute to maintaining comprehensive documentation of automated customer journey processes.Reporting & Optimisation
Develop and maintain dashboards and reports tracking key metrics such as sales performance, pipeline health, marketing effectiveness, and service activity.
Analyse CRM data to identify trends, inefficiencies, and improvement opportunities that drive sales performance and revenue growth.
Evaluate platform usage regularly and recommend data-driven enhancements to improve team productivity and system efficiency.User Management, Training & Support
Manage user permissions, roles, and access levels to maintain system security and usability.
Deliver ongoing training sessions and one-on-one coaching to improve adoption and best practice usage across teams.
Provide responsive support, addressing user issues and offering clear guidance on CRM functionality.Collaboration & Stakeholder Engagement
Partner with HubSpot Account Managers to stay informed about updates and leverage their support for strategic or technical challenges.
Collaborate with internal teams and departments to develop CRM-based solutions that address broader business needs.
Brief external partners or developers on more complex customisation projects, ensuring clear requirements and validation of outcomes.Integrations & Project Work
Manage and optimise integrations between HubSpot and other key business systems to ensure seamless data connectivity.
Lead or contribute to CRM-related projects, supporting continuous improvement and cross-platform integration initiatives.Required Knowledge & Skills
Strong understanding of CRM principles and best practices.
Proven experience managing and maintaining data quality within a CRM environment.
Demonstrated ability to design and optimise automated workflows and processes.
Skilled in creating reports and analysing data to generate actionable insights.
Excellent problem-solving skills and keen attention to detail.
Clear communicator with the ability to train and support users of varying technical expertise.
Strong project management and prioritisation abilities in a fast-paced environment.
Adaptability to evolving business needs and technologies.
Knowledge of marketing automation and CRM-driven sales processes.
Commitment to continuous learning, staying current with HubSpot updates and industry trends