Company Description
This is an exciting time to join an organisation with an essential role in the UK’s tertiary education sector.
QAA is the UK’s independent quality body for tertiary education, and our purpose is to ensure that students and learners experience the highest possible quality of education. We have changed to meet the evolving needs of a sector that has undergone reform across all nations of the UK.
We are the UK’s authority on quality and standards, acting as custodian on behalf of the sector of reference points including the UK Quality Code for Higher Education, Subject Benchmark Statements, and the Frameworks for Higher Education Qualifications.
Throughout the UK we are the trusted partner of governments and funding bodies. In Scotland, Wales, and Northern Ireland, we work in collaboration with the sector to meet the needs of each nation. In England, our highly successful membership programme provides a rich source of resources to strategic leads, quality specialists and students and learners alike. Globally we are recognised as one of the world's leading quality bodies and support the UK sector as it welcomes international students and extends its reach through transnational education.
We are a remote-first organisation and encourage day-to-day flexibility. It’s important to us that our working environment enables us to deliver our services in a way and location that provides the best outcomes for our stakeholders and customers and meets their expectations. Alongside this we want individuals and teams to feel empowered to work where, when, and how they want, providing that business needs are met.
Position
As part of our Compliance and Reviewer Services Team, you’ll be the first point of contact for our NMC Visitors (external reviewers), delivering high-quality administrative support and fostering strong relationships across the organisation. Your work will directly contribute to the assurance of nursing and midwifery education across the UK.
Requirements
We’re looking for someone with experience of providing proactive administration and coordination support with a passion for customer service. You’ll have a collaborative mindset and excellent interpersonal skills, with the ability to work effectively with colleagues at all levels. Strong organisational skills and attention to detail are essential, as is the confidence and ability to handle sensitive and confidential information. You will have the ability to work autonomously and manage your own work in a structured and well-planned way. Experience in supporting the recruitment and selection of others is desirable.
Other information
Are you passionate about delivering outstanding customer service? Do you thrive in being a member of a connected, informed, and collaborative workplace culture? If so, we’d love to hear from you.
We’re looking for a proactive and highly organised Visitor Services Coordinator to help deliver exceptional support to our pool of reviewers, known as visitors, involved in the external quality assurance reviews of nursing and midwifery education and training programmes which we undertake for the Nursing and Midwifery Council (NMC).
Location: We offer employees the opportunity to work flexibly from home, providing it is within the UK
Job type: Part time (0.5FTE), permanent
Hours: 17.5 hours per week, flexible working available
Band: 3
Salary:£24,750 - £31,200 pro rata per annum, dependent upon knowledge, skills and experience, plus excellent benefits
The closing date for applications is Sunday, 28 September 2025. If you are interested in the vacancy do not hesitate to apply; based on response rate and quality of applications, we may close this vacancy early.
We are also advertising for a Governance Support Officer at 0.5FTE at the same band. We expect to appoint separately to the two roles, but we could consider combining them into a single full-time role for an exceptional candidate who wished to do that.
To apply, please create a profile on our recruitment portal and submit your CV with a covering letter outlining your experience. Only applications which include a CV, and a cover letter will be considered for the role.
QAA recognises the positive benefits of equity, diversity and inclusion. Our aim is to be truly representative of all sections of society, and for all to feel respected, free to be themselves no matter what their identity or background, and able to give their best. We value the differences that a variety of backgrounds, experiences, perspectives and skills brings and strongly encourage suitably qualified applicants to apply and join us.
If you have not heard from QAA within three weeks of the closing date for this vacancy, then your application has not been successful. Please be aware that we are unable to provide feedback on individual job applications.