Job Title: Client Services Manager
Location: UK Based (Remote)
Salary: £32,000 – £35,000 + monthly commission
Hours: Full Time (Shift Pattern) - 4 days on / 4 days off
About the Opportunity:
This is an opportunity to join a growing private jet brokerage in a pivotal operational role, supporting the delivery of high-value charter flights for UHNW and corporate clients.
Working closely with the sales team, you will be responsible for managing the full post-sale process, ensuring every charter is executed seamlessly from confirmation through to completion.
This role offers a genuine entry point into private aviation, with full training provided and clear progression opportunities into both sales and operational leadership positions.
You will be joining a collaborative and fast-paced team where attention to detail, responsiveness, and client experience are critical to success.
For candidates with a background in logistics, travel, or aviation, this represents an excellent opportunity to build a long-term career within a high-growth and dynamic industry.
Key Responsibilities
* Managing the full lifecycle of charter bookings from confirmation through to completion
* Coordinating aircraft availability, permits, slots, and handling arrangements with global operators
* Monitoring flights in real time and proactively managing any changes or disruptions
* Acting as a key liaison between sales, operators, suppliers, and clients
* Supporting the sales team to ensure seamless delivery of booked charters
* Preparing and managing all trip-related documentation including contracts, invoices, and itineraries
* Coordinating suppliers such as FBOs, ground transport, and catering providers
* Ensuring all flights are delivered in line with safety, regulatory, and company standards
* Handling last-minute changes with professionalism, urgency, and a solutions-focused approach
What We’re Looking For
* Experience within private aviation, charter brokerage, or high-end travel/logistics is beneficial but not essential
* Strong organisational skills with the ability to manage multiple live bookings simultaneously
* Excellent communication skills and confidence working with multiple stakeholders
* A calm and solutions-focused approach in high-pressure situations
* High attention to detail, particularly around documentation and compliance
* A proactive, team-oriented mindset with a strong focus on client experience
* Comfortable working in a fast-paced and operationally demanding environment
Working Pattern
* This role operates on a shift-based rota:
* 4 days on / 4 days off
* 12-hour shifts (6am – 6pm and 6pm – 6am on a rotating basis)
* There is flexibility for candidates who prefer to work permanent night shifts
* This structure offers extended time off between rotations but requires flexibility and comfort working outside standard hours
What’s on Offer
* £32,000 – £35,000 base salary
* Fully remote working
* Structured training and onboarding into private aviation
* Clear progression opportunities into sales (broker roles) or operational leadership
* Opportunity to join a collaborative and high-performing team
* Long-term career development within a growing global industry
Why This Role
If you are looking to break into private aviation, develop a long-term career, and gain exposure to a high-value, fast-paced environment, this role offers a strong foundation with genuine progression opportunities.