COME AND JOIN US. .. We are currently seeking a proactive, attentive and professional Hall Porter to play an integral role in our multi-faceted team. The on target earning potential for this role is £29,883 / per annum - comprising a base salary of £24,883, plus a qualified estimate of £5,000 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards ABOUT GLENEAGLES One of the world’s most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and The Times and Sunday Times ‘Hotel of The Year 2024’, everything we do is about surpassing expectations and creating unrivalled adventures for our guests. WORKING AT GLENEAGLES We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone. Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins). Here's a bit more detail on what we see you doing in this role: You’ll take huge pride in ensuring every guest is welcomed warmly, offering efficient assistance on their arrival and departure; you’ll also provide fascinating information on all aspects of the estate and surrounding area Instilling great confidence for our guests by taking the highest care when handling their luggage from arrival to departure, parking and retrieving their vehicles, and when transporting across the estate and to Gleneagles Station Maintaining guest confidentiality, protecting personal data and ensuring the security of all guests’ personal items by diligently labelling all keys, guest luggage and hotel items Assisting our Link team in the coordination of vehicles, maintaining an easy flow of traffic around the hotel entrance Building fabulous relationships with our guests and members by greeting them warmly by name, taking time to really listen and understand their individual needs and always exceeding their expectations. You’ll remember individual preferences and use your expert knowledge of our estate to ensure each guests' stay is exceptional Taking accountability for all guest enquiries and feedback, resolving any concerns in a positive, creative and timely manner, escalating where required to the relevant department or manager Ensuring all regulations for storing firearms and all necessary procedures are strictly adhered to Embodying the Spirit of Gleneagles, through upholding our values and service standards Remaining environmentally aware at all times; controlling waste, recycling and managing appropriate stock levels Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way The kind of person we're looking for: Ideally, you’re currently established in a similar role, with outstanding customer service experience Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time Actively promoting the estate, you’ll constantly look for opportunities to always enhance our guest experience You intuitively read people, anticipating, and fulfilling the expectations of our guests; always warm, thoughtful, professional, and well groomed, you play your part in ensuring luxury service is our signature. Taking great pride in all that you do, you know your contribution is critical for both our guest and your team member experiences You maintain a high standard of personal presentation through very particular grooming, presenting a professional and organised working environment at all times Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand You have a positive “can do” attitude to solving problems in a professional and courteous manner A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual You want to be part of a team that works hard, supports each other and above all has fun along the way What’s in it for you: Time to let your hair down 30 days holiday (including bank holidays) that increases with service Seasonal parties and local social events 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range Golf Membership (with access to all 3 championship courses) for £50.00 per annum Treats in your pocket Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you! Free ‘pay day’ lunch and monthly drinks offers A generous ‘refer a friend’ scheme Be our guest Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LAto name just a few Subsidised, single occupancy, en-suite accommodation available on our estate Investment in your development and wellbeing Pension scheme Life Insurance Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most Ongoing investment in your personal development with access to internal and external training qualifications and programmes Internal career opportunities across a wider range of specialisms and departments Monthly recognition programme Volunteering day every year with a charitable partner of your choice Complimentary access to our staff gym Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint *About gratuities & service charge: Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role It is estimated that in 2025, our full-time employees can expect to receive around £5,000 in addition to their annual salary If you are our next Hall Porter (6 months), please forward your most recent CV to us today! INDO