The purpose of this role is to successfully manage our ParcelShop network within a specified territory through the professional selling of Our Evri ParcelShop Services to Prospective Retailers in identified areas to increase coverage. products and services to prospective retailers.
The role includes the day-to-day performance management of these sites to ensure that fantastic customer experience is achieved. This role is agile so travel is required daily to maintain contact with the ParcelShops both within a defined territory and or other areas within UK if required. In this fast-paced role we will give you the flexibility and autonomy to think both commercially and creatively to manage your territory ensuring all ParcelShop parcels are handled with care and efficiently.
Key Responsibilities and Accountability :
• Ability to review and make continuous Improvement using key reports and MI to drive service improvement with under -performing retailers tracking achievements against agreed Company KPI Targets in the parcel journey.
• Motivating and engaging ParcelShop Retailers to ensure a high standard of customer service with the customer that will improve overall customer and client satisfaction.
•Ensuring safe Health and Safety practices are in place and that Parcels are stored safely and securely
• Cost leadership and profitability control of the ParcelShop locations within the territory
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