Job Description
Job Title Marketing & Customer Analyst
Contract: Hybrid 50/50 WFH/Office Based (Kirkstall Forge)
Location: Leeds
Salary range: Competitive
Full time – 37.5 hours permanent contract
We make health happen
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
How You’ll Help Us Make Health Happen
* Create monthly reporting for Business Performance Committee packs
* Market Effectiveness Reporting – (BU BPC Social Reporting, KPI reporting, quarterly fee review, market and competitor reviews, regional competitor insight, Infinity reporting).
* Deliver market and competitor analysis of providers’ pricing, products and services through desk top research and mystery shopping as required.
* Customer Reporting - (Customer First, Medallia & NPS reporting, MU BPC Customer Reporting, CX Improvements reporting).
* Use this analysis to support with improving products, processes and services for residents, families and colleagues.
* Work closely with and support key stakeholders and suppliers to successfully implement key business changes/roll out programmes.
* Co-ordinate mini-bus project, liaising with the drivers, external providers and National Activity & Wellbeing Manager, offering support as required, and analysis on the effectiveness and cost of the service, what activities and outings are taking place and how satisfied residents are with the service.
Key Skills / Qualifications Needed For This Role
* Proficient in Excel, Word, PowerPoint
* Analytical Skills
* Ideally a background in research
* Ability to work alone and as part of a team
* Solution focused – able to persevere to reach a conclusion
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
* 25 days holiday, increasing through length of service, with option to buy or sell
* Bupa health insurance as a benefit in kind
* An enhanced pension plan and life insurance
* Onsite gyms or local discounts where no onsite gym available
* Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type
Full time
Job Area
PR, Marketing & Brand
Locations:
Kirkstall Forge
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Hospitals and Health Care
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