Security Systems Technical Support Engineer
* Craigavon, Lurgan, United Kingdom
* Full-time
* Salary: £38,000 per annum
* Shift Pattern: Monday - Friday, 09:00 - 17:00
* 100% office-based
Key Purpose of the Job:
Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the number of calls passed to field-based engineers by the use of remote diagnostic tools and phone advice for both fire and security-related calls.
Key Job Responsibilities:
* To provide technical support to end users and engineers, both internally and externally.
* To ensure prompt and accurate information is scheduled.
* To prioritise workload and meet contractual deadlines.
* To answer customer telephone calls, ensuring internal customer service standards are met.
* Any other reasonable requests from the line supervisors and the Head of Service
* Provide first-line support to the customer to see if the call can be resolved before passing to the service team
* To provide support to the Service Scheduling Team when required.
Essential Requirements for the Job:
* Customer focused
* Excellent telephone manner
* Team player
* Strong interpersonal and communication skills
* Ability to prioritise workloads
* General varied product knowledge on fire systems
* Network/IP based product experience
* Desirable Requirements for the Job:
* Experience of Remote programming of industry standards on Enterprise wide networked Access control systems
* Network/IP based product experience