Tenant Liaison Officer (TLO) Kitchens Programme
Bradford Area
Social Housing Sector
Competitive Salary + Benefits
MK Consult are currently recruiting for an experienced Tenant Liaison Officer (TLO) to work on a planned kitchens replacement programme within the social housing sector across the Bradford area.
This is an excellent opportunity for a customer-focused professional who has previous experience working on planned maintenance or refurbishment contracts within occupied properties.
Key Responsibilities:
* Acting as the main point of contact between residents and site teams
* Supporting tenants throughout the kitchens installation programme
* Arranging access appointments and keeping residents updated on works
* Managing resident queries, complaints, and vulnerable tenant support
* Carrying out pre and post-inspection visits
* Ensuring excellent customer satisfaction throughout the programme
* Working closely with contractors, site managers, and housing providers
Essential Requirements:
1. Previous experience working as a TLO within social housing
2. Experience working on planned works programmes, ideally kitchens
3. Excellent communication and customer service skills
4. Ability to manage challenging situations professionally
5. Full UK Driving Licence
6. Strong or...