Job Description
Elevation Recruitment Group is delighted to be working with a well-established and growing organisation in Shipley, who are looking to recruit a Credit Team Leader to lead their credit and debt recovery function on a initial 3 month temporary role with very strong possibility for permanency long term.
This role offers an excellent opportunity for an experienced credit or collections supervisor to take ownership of team performance, compliance, and customer outcomes.
Key Responsibilities:
* Lead, coach, and motivate a team of credit and collections specialists to achieve performance targets and service standards
* Conduct regular one-to-ones, performance reviews, and training to support development and engagement
* Oversee day-to-day credit control and collections activity, including payment arrangements, escalations, and disconnections/reconnections
* Monitor delinquent accounts and implement effective recovery strategies to reduce arrears and bad debt
* Approve payment plans and recommend write-offs where appropriate
* Ensure all credit and collections activities comply with regulations and internal policies
* Maintain accurate records and audit trails to support regulatory and internal reporting requirements
* Track team performance against KPIs and SLAs, producing regular management information and reports
* Analyse trends in arrears, collections performance, and customer payment behaviour to drive continuous improvement
* Identify and recommend process improvements, system enhancements, and efficiency gains
* Oversee the administration of customer support and payment assistance schemes, including low-income support, budget billing, and government-funded programmes
Skills & Experience Required:
* Supervisory or team leadership experience within credit control, collections, or debt recovery (essential)
* Experience within utilities or another regulated environment (preferred)
* Strong knowledge of credit and collections processes, regulatory compliance, and customer service principles
* Analytical mindset with the ability to interpret data and drive performance improvements
* Proficient in credit/collections systems and Microsoft Office
If this looks like a role of interest then please apply now