Are you passionate about streamlining processes and enhancing customer experiences? Join our dynamic global Commercial Operations team as a Commercial Operations Specialist and help us deliver a seamless, consistent, and best-in-class journey for our customers - from order placement to fulfilment, post-sales support, and renewals.
Process & System Optimisation
* Lead improvements across the full commercial journey: order capture, fulfilment, support, and renewals.
* Evaluate and enhance processes across ERP (e.g., Oracle/SAP) and CRM (Salesforce Sales & Service Cloud).
* Identify bottlenecks and system gaps; propose scalable solutions.
* Translate business needs into system requirements and partner with IT to implement changes.
* Ensure seamless integration between CRM, ERP, and other tools for accurate reporting and forecasting.
Cross‑Functional Collaboration
* Act as a bridge between regional commercial teams and global functions (Sales, Customer Care, Technical Services, Finance, Operations).
* Understand local needs and translate them into globally scalable solutions.
* Drive change management and ensure adoption of new processes and systems.
Governance & Performance
* Support or lead global governance forums for process and system enhancements.
* Monitor key operational KPIs and champion data quality and compliance.
* Maintain process documentation and create training materials for regional teams.
Qualifications
* Bachelor's degree in Business, Operations, or related field (Master's preferred).
* 5+ years in Commercial Operations, Business Operations, or Process Excellence roles.
* Proven experience with Salesforce and ERP platforms (Oracle, SAP, NetSuite).
* Strong track record of leading cross‑functional initiatives and system adoption.
Skills & Competencies
* Deep understanding of commercial processes: order management, fulfilment, invoicing, support, renewals.
* Advanced Salesforce knowledge (Sales Cloud, Service Cloud); ERP familiarity.
* Excellent stakeholder management and communication skills.
* Analytical mindset with a systems‑thinking approach.
* Highly organized, detail‑oriented, and proactive.
* Salesforce Administrator or Business Analyst certification.
* Experience with Service Cloud, Quote‑to‑Cash workflows, or renewal management.
* Background in life sciences, technology, or manufacturing environments.
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