Systems & Data Manager
£50,960pa - Permanent
Hybrid - 3 days a week WFH
Speke, Liverpool
We are supporting a reputable great client in Liverpool looking for an experienced Systems & Data Manager to join their Team.
As a successful candidate you will lead the systems and data management service for the HR Team - managing a small team of advisors and administrators to ensure effective (HCM) user administration, maximising systems capability and automation to enable effective service delivery and customer experience, ensuring the accuracy and integrity of data across the business.
Essential experience/ requirements of the role:
Experience of successfully leading, managing and motivating systems/HR teams, including managing team performance.
Comprehensive working knowledge of HCM databases and systems, particularly Payroll, Recruitment, Core HR and Learning and Development systems with advanced MS Office skills e.g. excel.
Experience of successfully providing systems support and administration within a large complex organisation.
Desirable requirements:
HCM System and Report development (SQL) qualification or equivalent
Project / Change Management qualification
CIPD qualified or equivalent.
Responsibilities as a Systems & Data Manager:
Lead, develop, coach and motivate the Systems and Data Advisors and administrators to deliver efficient and effective systems and data service to enable the wiser HR Services to perform.
Manage cyclical systems activity to support the employee life cycle including the launch of the performance review process and the pay review.
Manage the delivery of cyclical management information (MI) for People Services, enabling accurate reporting of people data decisions to support delivery of the HR Strategy.
Ensure the integrity and quality of people data at all times, carrying out quality assurance activity including data audits, identifying and addressing data quality issues to ensure data integrity standards are identified, communicated and adhered to effectively.
Ensure effective partnering with PS business leads and process owners, leading regular service reviews understanding key business system challenges, promoting system enhancements to ensure automation and full use of the Core HCM is being adopted to improve business performance and customer experience.
Work with the Group Business Information and Insight team to define data requirements, frameworks and reporting tools creating and maintaining one version of the truth.
Lead or contribute to continuous improvement initiatives and change projects to enhance service performance and customer satisfaction, ensuring deliverables meet service delivery plans.
Ensure the provision of systems expertise to colleagues across People Services and the Group, including developing and maintaining systems collateral including user guidance and providing coaching, support and training as required to deliver operational excellence.
Develop, implement and monitor service level agreements (SLAs) and frameworks to enable consistent reporting and improvement against service standards