Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Shotton? We have a Customer Service Support role available within TATA Steel’s Shotton works. The department specialises in roofing and cladding solutions to a range of customers. This role is ideal for someone with strong IT literacy skills and is proactive, a clear communicator and holds good attention to detail. Role: Customer Service Support Location: TATA Steel, Shotton Works, Deeside CH5 2NH 100% office based for training (4 weeks) and hybrid working thereafter. (X2 days office based) Rate: £12.31ph (£24,000 per annum) Contract length: 6 months initially Shift Patterns: Mon-Thu 08:30-16:45 and Fri 08:30-15:45 (37.5 hours per week) Start: ASAP (within 1-2 weeks) Responsibilities: * Providing a high level of customer service to new and existing customers via telephone and email * Entering numerical and personal data onto the system efficiently and in a timely manner * Processing pre calculated orders into the system for distribution * Managing data and coordinating activities to ensure the smooth operation of the department daily * Supporting the Urban Business team with administrative tasks relevant to the department * Signposting customers in the right direction for any invoice queries * Undertaking follow up enquiries Essential requirements: * Good IT literacy especially with MS Office * Previous experience within an office environment * Strong verbal and written communication skills * Clear and concise telephone manner * Ability to work on own initiative * Great eye for detail * Previous data/order entry experience (low and high volume) Desirable requirements: * Driving licence and use of a car Benefits: * Office environment in a beautiful part of the county with modern amenities * Nature reserve area for time away from your desk * Opportunity for progression into permanent roles * Advice and editing on your current CV * Dedicated team throughout your journey within the role * Paid holiday * Exclusive online services including restaurant and retail discounts * Chance to receive £300* for referring a friend All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check