Migration Manager
Location: Cardiff (Hybrid) | Salary: £45, – £50, DOE
About the Role
We are seeking an experienced Migration Manager to oversee the delivery of supplier migrations into Market Wide Half-Hourly Settlement services. This role is central to ensuring projects run smoothly, clients are well-supported, and industry standards are consistently met.
As Migration Manager, you will lead end-to-end migration projects, coordinate cross-functional resources, and act as the main point of contact for suppliers, stakeholders, and industry forums. You will also play a key role in shaping processes, driving continuous improvement, and identifying opportunities for business growth.
Key Responsibilities
1. Client Satisfaction
Build and maintain excellent client relationships, ensuring expectations are met and escalations are resolved effectively.
2. Resource Planning
Develop and maintain resourcing models to ensure every stage of the migration process is properly staffed and supported.
3. Performance Management
Monitor and manage contractual and industry SLAs, identifying and implementing improvements to strengthen delivery standards.
4. Monitoring and Reporting
Design and maintain reporting systems to track migration progress, highlight key metrics, and share accurate updates with stakeholders.
5. Policy and Compliance
Ensure all migration activity complies with company policies, safety procedures, and quality standards.
6. Business Growth
Identify and develop opportunities to expand services with existing clients and attract new business through successful delivery.
7. Progress Tracking
Maintain accurate records and ensure systems, databases, and tools are kept up to date to keep projects on schedule.
8. Stakeholder Communication
Lead communication strategies with clients, industry forums, and regulators, providing insights and updates on migration activity.
9. Process Improvement
Document and refine processes, promote feedback, and implement improvements to boost efficiency and service delivery.
What We’re Looking For
10. Proven management experience, ideally with energy, utilities, or smart metering knowledge.
11. Strong leadership skills with experience managing resources and performance.
12. Excellent communication and stakeholder management skills.
13. Commercial awareness with the ability to identify new opportunities.
14. Resilient, adaptable, and client-focused.
Benefits
This role comes with a comprehensive benefits package designed to support financial, physical, and mental wellbeing:
15. Pension scheme – 4% matched contribution, with the option to increase to 5%.
16. Life cover – 4x annual salary.
17. 25 days’ annual leave plus bank holidays, rising to 30 days with service.
18. Enhanced maternity, paternity and adoption pay.
19. Healthcare options including Medicash cashback plan and a 24/7 GP service.
20. Cycle-to-work scheme and discounted gym memberships.
21. Participation plan, long service awards, referral bonuses, and retail discounts.
22. Mental health support through an Employee Assistance Programme, wellbeing apps and Mental Health First Aiders.
23. Season ticket loan to spread commuting costs.
24. Learning and development opportunities including structured reviews and clear career pathways.
This Migration Manager position offers the opportunity to make a direct impact in the UK’s energy transition, while working in a hybrid environment with strong employee benefits and professional development opportunities.