Job summary
We are a busy friendly inner city practice with high ethnic population, with a list size of approximately 8500.
EMIS Web system user, experience is preferred but not essential as full training will be provided. We are a highly efficient and friendly team who are looking for the perfect fit for our team.
Full time 37.5 hours available
Main duties of the job
General reception and administrative duties such as:
Patient facing interactions, answering the phones, booking appointments, actioning blood forms and prescriptions.
Administrative duties include but are not limited to:
Scanning, summarising, referrals,registrations, workflow and document management.
About us
We are a very friendly and inviting practice with a welcoming team who are more than happy to help.
* 3 full time GP equivalent
* Pharmacist Partner
* Nursing team includes Nurse Practitioner and 2 Practice Nurses
* Highly efficient and friendly administrative staff
* Integrated PCN Clinical Pharmacists, Physician Associates, 1st Contact Physiotherapists, Social Prescriber and Mental Health Workers
Job description
Job responsibilities
Job summary:
Receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way.
Provide general assistance to the practiceteam and project a positive and friendly image to patients and other visitors,either in person or via the telephone.
Job responsibilities:
Administration
* To have a thorough knowledge of all practice procedures
* To work in accordance of written protocols
* Actioning notes for summarising and updating as necessary
* Scanning and filing post in medical records
* Fax and photocopy as requested
* Actioning and filing of electronic documents through workflow
* Completing both admin tasks and your own
* Registrations of new patients computer data entry and medical records
* Process patients changes of address, name or contact details computer data and medical records (have knowledge of practice area)
* Process repeat prescription requests in accordance with practice guidelines
Reception
* Receiving patients, consulting with members of practice team
* Handing completed repeat prescriptions to patient/representative and checking names and address and code appropriately.
* Be able to cover all reception position as necessary
Appointments
* Process appointment requests for today/future appointments from patients by telephone and in person.
* Deal with visits/requests
Telephone
* Receiving telephone calls
* Forwarding calls to the correct destination when necessary
* Taking messages
Other Tasks
* Any other tasks allocated by managers
Confidentiality:
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
* In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
Thepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the practice health & safetypolicy, the practice health & safety manual, and the practice infection controlpolicy and published procedures. This will include:
* Using personal security systems within the workplace according to practice guidelines
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
* Making effective use of training to update knowledge and skills
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
* Actively reporting of health and safety hazards and infection hazards immediately when recognised
* Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
* Undertaking periodic infection control training (minimum annually)
* Reporting potential risks identified
* Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:
* Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
* Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
Thepost-holder will participate in any training programme implemented by the practiceas part of this employment, with such training to include:
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
Thepost-holder will strive to maintain quality within the practice, and will:
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions, either directly or under supervision
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
* Work effectively with individuals in other agencies to meet patients needs
* Effectively manage own time, workload and resources.
Communication:
Thepost-holder should recognize the importance of effective communication withinthe team and will strive to:
* Communicate effectively with other team members
* Communicate effectively with patients and carers
* Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
Thepost-holder will:
* Apply practice policies, standards and guidance
* Discuss with other members of the team how the policies, standards and guidelines will affect own work
* Participate in audit where appropriate
Job description
Job responsibilities
Job summary:
Receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way.
Provide general assistance to the practiceteam and project a positive and friendly image to patients and other visitors,either in person or via the telephone.
Job responsibilities:
Administration
* To have a thorough knowledge of all practice procedures
* To work in accordance of written protocols
* Actioning notes for summarising and updating as necessary
* Scanning and filing post in medical records
* Fax and photocopy as requested
* Actioning and filing of electronic documents through workflow
* Completing both admin tasks and your own
* Registrations of new patients computer data entry and medical records
* Process patients changes of address, name or contact details computer data and medical records (have knowledge of practice area)
* Process repeat prescription requests in accordance with practice guidelines
Reception
* Receiving patients, consulting with members of practice team
* Handing completed repeat prescriptions to patient/representative and checking names and address and code appropriately.
* Be able to cover all reception position as necessary
Appointments
* Process appointment requests for today/future appointments from patients by telephone and in person.
* Deal with visits/requests
Telephone
* Receiving telephone calls
* Forwarding calls to the correct destination when necessary
* Taking messages
Other Tasks
* Any other tasks allocated by managers
Confidentiality:
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
* In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
Thepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the practice health & safetypolicy, the practice health & safety manual, and the practice infection controlpolicy and published procedures. This will include:
* Using personal security systems within the workplace according to practice guidelines
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
* Making effective use of training to update knowledge and skills
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
* Actively reporting of health and safety hazards and infection hazards immediately when recognised
* Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
* Undertaking periodic infection control training (minimum annually)
* Reporting potential risks identified
* Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:
* Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
* Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
Thepost-holder will participate in any training programme implemented by the practiceas part of this employment, with such training to include:
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
Thepost-holder will strive to maintain quality within the practice, and will:
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions, either directly or under supervision
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
* Work effectively with individuals in other agencies to meet patients needs
* Effectively manage own time, workload and resources.
Communication:
Thepost-holder should recognize the importance of effective communication withinthe team and will strive to:
* Communicate effectively with other team members
* Communicate effectively with patients and carers
* Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
Thepost-holder will:
* Apply practice policies, standards and guidance
* Discuss with other members of the team how the policies, standards and guidelines will affect own work
* Participate in audit where appropriate
Person Specification
Qualifications
Essential
* English qualification GCSE grade C or high or equivalent
Person Specification
Qualifications
Essential
* English qualification GCSE grade C or high or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Dunstan Village Group Practice
Address
Dunstan Village Group Practice
131 Earle Road
Liverpool
L7 6HD
Employer's website