Main area Estates Helpdesk Operator Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (08:00 to 16:00 weekdays - Monday to Friday) Job ref 190-1320-DIR-S
Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Royal Hallamshire Hospital Town Sheffield Salary £25,272 Per annum pro rata for part time staff Salary period Yearly
Helpdesk Operator
NHS AfC: Band 2
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated. You will receive opportunities for career development, flexible working, good annual leave and pension schemes, health and wellbeing packages, financial support systems and salary sacrifice schemes.
Job overview
Provide high quality, customer-focused support to staff and visitors by logging and prioritising requests for assistance via the Estates Helpline. Act as the first point of contact for all sites within the Trust for reporting emergency and routine maintenance problems.
Responsibilities
* Cover the helpdesk from 08:00 to 16:00 Monday to Friday.
* Act as the first point of contact for all maintenance problems across the Trust.
* Handle a wide range of enquiries relating to maintenance and repair issues.
* Communicate effectively, especially with callers for whom English is not the first language.
* Remain calm when dealing with abusive, irate or distressed callers.
* Maintain concentration despite frequent interruptions.
* Work unsupervised, determining appropriate actions for each call.
* Keep the knowledge of Trust sites up to date and log calls accurately with correct geographic references.
* Maintain manual records pertaining to jobs logged.
* Provide administrative reception cover during leave and breaks.
Qualifications
* Maths & English Language (GCSE ‘O’ level or equivalent at Grade C/4)
* RSA Typewriting
Experience
* Experience with helpdesk systems.
* Proficiency in Microsoft Office applications such as Word, Excel, Access.
* Effective communication skills.
* Customer focused approach.
The Trust is committed to its obligations in accordance with the Equality Act 2010 and encourages applications from all sections of the community.
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