Job Description Warehouse Operative Reporting to: Warehouse Manager Location: Hartlepool Hours: Full-time (37.5 hours per week) Who Are We? Phoenix 2 Retail are the UK’s leading specialist marketing agency. We offer a unique route-to-market service to global brands seeking distribution within the UK’s Vape and FMCG categories. Since our inception in 2019, we’ve experienced rapid growth and continue to support our clients in delivering their objectives. Our commitment is to serve our customers, retailers, and brands with integrity and excellence. What You Will Be Doing We are looking for a hard-working and proactive Warehouse Operative to support our warehouse operations. The ideal candidate will be responsible for efficiently managing inventory, processing orders, and maintaining a well-organised warehouse environment. This role requires a motivated individual with excellent organisational skills and the ability to work in a high-pressure, fast-paced environment. Job Requirements Our Ideal Candidate Will Have… We appreciate that you may not have all the attributes listed below—if you’re adaptable, willing to learn, and ready to play your part, we’d still love to hear from you! Proven experience as a warehouse operative or in a similar role Knowledge of warehouse software (e.g., inventory management systems) Ability to operate forklifts and other warehouse machinery (forklift licence preferred) Strong organisational and time management skills Excellent attention to detail and accuracy in work Physical capability to lift and move heavy items Knowledge of safety procedures and guidelines in a warehouse setting Ability to work independently as well as part of a team Job Responsibilities Key Responsibilities Accurately receive, unload, and store incoming inventory items Perform quality checks on received products and ensure they meet company standards Pick and pack customer orders accurately and swiftly, ensuring they are ready for timely dispatch Conduct regular stock counts—accuracy is essential to maintaining inventory integrity and operational efficiency Prepare and complete orders for delivery according to schedule Organise stock and maintain inventory by labelling and storing items correctly Keep a clean and safe working environment by maintaining compliance with company procedures and regulations Utilise warehouse management software to track inventory and maintain accurate records Assist in maintaining and organising warehouse space for optimal efficiency Collaborate with other team members to ensure smooth warehouse operations Working Pattern Full-time: 37.5 hours per week Varied shifts between 8:00am and 8:00pm, Monday to Friday Occasional weekend work available as paid overtime Additional overtime opportunities may be available A forklift licence would be advantageous Job Benefits What Do We Offer? Salary: £23,887.50 Quarterly bonus scheme £40 each month to spend on your own wellbeing. ⛱ 24 days of annual leave Extra day off for your birthday ♥️ Employee Assistance Programme 5% Employer Pension Contribution Diversity, Inclusion & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Phoenix 2 Retail. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, where all employees feel they truly belong and can bring their most colourful selves to work every day.