The Health Technician (Telehealth Clinical) - Advanced provides high-level support and training for VHA telehealth operations. Manages technologies like Clinical Video Telehealth (CVT) and VA Video Connect (VVC) to increase Veteran access to care. Requiring independent judgment to deliver competency-based training and manage complex clinical encounters.
Duties
Staffing Shortage Statement (FY26)
Due to an identified staffing shortage within the 0640 Occupational Series, the OCHCO has approved recruitment efforts to support mission‑critical healthcare operations for FY26. Filling these positions is essential to maintain timely and high‑quality care for Veterans.
Major Duties
Advanced Telehealth Operations & Training
* Competency Training: Delivers established, standardized competency‑based training for clinicians and staff on advanced telehealth technologies and interactive simulations.
* Programmatic Support: Participates in the development and advanced support of facility‑wide telehealth programs, focusing on improving the efficiency of patient processes.
* Performance Improvement: Identifies and analyzes inherent weaknesses in telehealth procedures by developing reporting procedures and sampling techniques.
* Technical Guidance: Provides guidance to less experienced staff members and assists in the strategic planning and outcome management of the telehealth program.
Clinical & Patient Support
* Telepresenting: Serves as a telepresenter within the scope of practice, establishing video connections and facilitating effective clinical encounters between patients and providers.
* Imaging & Data Management: Functions as an imager for Store and Forward Telehealth (SFT), capturing and transmitting clinical images and data for electronic review.
* Patient Education: Provides established patient education using approved materials and assists Veterans in completing satisfaction surveys.
* Clinical Environment: Prepares the clinical environment and telecommunications equipment for examinations while following strict patient safety and cleaning protocols.
Technical & Administrative Management
* Equipment Maintenance: Coordinates the installation, configuration, and troubleshooting of telehealth hardware and software in collaboration with IT and Biomed.
* Inventory Management: Manages the inventory of telehealth technologies, ensuring equipment is secured, accounted for, and ready for use.
* Scheduling: Manages complex intra‑facility and inter‑facility telehealth appointments using electronic resource‑based scheduling systems.
* Workload Capture: Monitors workload capture and coordinates clinic set‑up for assigned provider clinics to ensure efficient operations.
Compliance & Communication
* Privacy & Security: Ensures patient privacy by complying with all information security regulations and protecting sensitive electronic files.
* Professionalism: Incorporates VA "ICARE" core values (Integrity, Commitment, Advocacy, Respect, and Excellence) in all interactions with patients and staff.
* Emergency Planning: Maintains resources for local and remote providers to ensure the effective execution of contingency and emergency plans.
Work Schedule: Monday - Friday, 7:30 am - 4:00 pm
ADHOC ELIGIBLE
Virtual: This is not a virtual position.
Functional Statement #: 20568F
Relocation/Recruitment Incentives: Not Authorized
Requirements
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