Job overview
If you're tenacious, have a flexible approach and enjoy a challenge, we'd love to receive your application.
We have an exciting opportunity within our Malton Urgent treatment Centre here at York and Scarborough Teaching Hospitals NHS Foundation Trust for a dynamic forward-thinking person to join our busy Administration Team as a Receptionist.
About the role…
You will be required to provide a reliable and effective administrative and clerical support service to internal and external users and will communicate daily with colleagues of different professions, clinical and non-clinical.
About you…
The role is diverse, so you will need to be highly motivated, well organised, patient focused individual, able to work as part of a team but also use your own initiative.
You will have excellent communication skills and be effective in working closely with clinical and non-clinical staff.
The successful candidate will also have good organisational skills, the ability to work on their own initiative and prioritise their own workload.
Main duties of the job
Duties will include:
1. Working on a very busy reception desk.
2. Monitoring and maintaining electronic worklists and ensuring that items are actioned in a timely manner, taking remedial action where necessary.
3. Always maintaining patient confidentiality.
4. Answering patient questions/queries both verbally and face to face.
5. Placing all new patient appointments within agreed timescales and in accordance with consultants' requests
6. Making follow-up appointments adhering to booking rules
7. Completing worklists - ensuring all requests by consultants are adhered too.
8. Checking patients in and out of clinic
Working for our organisation
For further information on working for our Trust, please visit:
Our benefits
We offer a range of benefits to support our staff including:
9. Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
10. 27 days holiday rising to 33 days (depending on NHS Trust service)
11. A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
12. A variety of different types of paid and unpaid leave covering emergency and planned leave
13. Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
14. NHS Car Lease scheme and Cycle to Work scheme
15. An extensive range of learning and development opportunities
16. Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Experience
Essential criteria
17. Previous administrative/secretarial experience.
Desirable criteria
18. Previous administrative experience, preferably in an NHS environment
Qualifications:
Essential criteria
19. Educated to GCSE Level or equivalent. Maths and English at C or above – or equivalent qualification/demonstrable experience.
20. Typing skills/qualifications such as RSA 3/NVQ 3 or equivalent demonstrable experience.