Overview
Customer Service Advisor – Bradford – 6 month Contract – £157 per day
Join a specialist Fraud and Scams department within a well-known Financial Services company, supporting vulnerable customers daily. Full training provided to investigate issues and secure positive outcomes while delivering support.
Responsibilities
* Support our clients’ customers during vulnerable moments, providing empathy and building rapport.
* Show personal resilience in the face of challenging customer situations to deliver great outcomes.
* Champion customer experience with a personal touch tailored to customer needs, showing empathy and understanding.
* Develop knowledge of the latest fraud and scams and share knowledge for continuous development.
Details
* £157 per day, paid via Umbrella
* 6 month contract
* Hybrid working: 3 days in the office
* Office based in Bradford City Centre
* Working 9:30am – 6:00pm
* Working every other Saturday, 9:30am – 18:00pm with a day off in lieu
* Start date: 17th November
What we ask from you
* Experience of working within a contact centre; experience in Financial Services is highly desirable
* Exceptional listening and communication skills with the ability to show empathy
* Strong teamwork ethic and highly motivated
* Desire to go above and beyond for customers
* Flexible, can-do approach; ability to grow, adapt and change with business needs
What next?
If you are interested in this position, please apply today. If suitable, one of our Client Services Managers will contact you to discuss your application. Please note the start date is Monday 17th November. DBS check/compliance checks will be conducted.
Company & Equal Opportunity
Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to equal opportunities. If adjustments are needed during the application or interview process, please let us know. Your comfort and accessibility are our priority. You may share your preferred pronouns in your application.
Job Info
Job Title: Customer Service Advisor
Company: Tate
Location: Leeds, West Yorkshire
Posted: Sep 24th 2025
Closes: Oct 25th 2025
Sector: Customer Services
Contract: Temporary
Hours: Full Time
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