Senior Service Coordinator (Fire & Security / FM) Location: Edinburgh (Hybrid Working) £38,000 – £45,000 + Progression We are working with a growing Fire & Security provider delivering services across a national portfolio of commercial and enterprise clients. They are looking to appoint a Senior Service Coordinator to support the delivery of a structured, high-performing service function, working across reactive maintenance, PPM, and remedial works. This role would suit someone coming from a process driven, SLA focused environment, now looking for more ownership and progression. The role: You will play a key role in coordinating service delivery across multiple contracts, ensuring engineers are effectively scheduled and service levels are consistently achieved. Working within a structured service environment, you will manage workloads, support performance, and ensure jobs are completed in line with KPIs, SLAs, and compliance requirements. You will also have the opportunity to support junior team members and step into a more senior position over time. Key responsibilities: * Coordinate PPM schedules, reactive callouts, and follow-on remedial works * Manage engineer diaries across multi-site and national contracts * Ensure all jobs are delivered in line with SLA/KPI targets * Monitor and manage work in progress (WIP) and job completion * Handle escalations and ensure timely resolution ...