What's involved with this role: JOB TITLE: Resident Housing Services Officer REF: K&C 5278038 Pay rate: £17.73 per hour PAYE Contract Type: Temporary, Anticipated 3 months Working Arrangement: On site full time In order to apply for this role you should have excellent Customer Services skills or experience on a reception desk/ or dealt with resident Housing queries. Experience in CRM Housing systems needed. Previous minute taking or note taking skills are desirable. The role: On behalf of a local council, we are seeking a customer-focused Resident Housing Services Office to deliver outstanding neighbourhood management services to residents. This role involves being the first point of contact across reception, phone, email, and virtual channels, ensuring all enquiries are handled promptly, empathetically, and in line with Council values. Key Responsibilities: Provide high-quality customer service to residents, working collaboratively with teams to ensure seamless support. Produce minutes and collate the agenda and paperwork for Neighbourhood Management meetings. This may include some evening meetings Lead and coordinate neighbourhood management functions, including tenancy visits, mutual exchanges, Right to Buy processes, and new tenancy sign-ups. Manage reception services, responding to enquiries on tenancy matters, anti-social behaviour, and signposting to relevant departments. Handle housing management correspondence, CRM tasks, Members’ Enquiries, complaints, and data requests (FOI/SAR). Support estate management by scheduling inspections, monitoring fire risk actions, managing Sitex placements, and maintaining up-to-date contacts and patch information. Produce welcome packs, schedule key appointments, and assist with compliance tasks (e.g., gas, tenancy agreements). Support projects, organise meetings, take minutes, and provide admin support for recruitment and new starter training. Act as a key liaison for residents, ensuring timely, proactive communication and promoting excellent service delivery. What the client is looking for: Excellent Customer Services skills or experience on a reception desk/ or dealt with resident queries Experience in minute taking / note taking is desirable A good understanding of housing services, tenancy processes (mutual exchanges, Right to Buy, tenancy sign-ups), estate management, and compliance requirements is desirable GCSE pass in English and Math or comparable/equivalent qualifications IT Proficiency – competent in using Microsoft Office, housing management/CRM systems, and digital tools for case management, scheduling, and reporting. Can work on own initiative and within teams to provide a seamless service to customers How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. AD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.