Job Title: IT 1st Line Support Salary: £26,500 Location: Konecta UK – Ringwood Training sessions may be conducted off site. Hours: 40 paid hours per week. Shifts: Between the hours of 8am – 10pm Monday – Sunday Main Purpose of Role This role will involve supporting desktops/laptops, Windows OS’s and networks and is required for our busy Call Centre in Canary Wharf. Day to day tasks will involve supporting the Current UK IT team with end user support, diagnosing problems and responding to Helpdesk tickets, escalation of support tickets to L2&L3 and being the primary face of the IT Team. Skills Requirements – Please tailor to your requirements • Strong knowledge of end-user Windows OS (Windows XP, Windows 7, Windows 10) • Strong knowledge of HW, such as computers, screens, printers, desk phones • Basic knowledge of administration of MS Servers (2003, 2008, 2012 and later), mainly Active Directory, GPO, DNS, DHCP • Basic knowledge of network communication (IP, TCP, WiFi) • Strong knowledge of end-user Windows OS (Windows XP, Windows 7, Windows 10) • Excellent communication skills, ability to understand user’s request and asking using proper questions to collect of all information needed for resolving/escalating issues • Ability to work in a fast paced environment, maintaining attention to detail and accuracy What are we looking to achieve? - Please tailor to your requirements • You are patient & supportive • You experienced with providing support to both technical and non-technical users • You are confident and capable of presenting ideas to improve productivity and efficiency within Konecta UK • Be self motivating to look for solutions and action tasks without requests. This list is not intended to be exhaustive, and other duties may be required from time to time as deemed reasonable by the business. Who are Konecta Group? Leading the way in Customer Interaction & process management Konecta are an international outsourced customer service provider with 50,000 staff internationally and 112 sites globally. Our clients employ us to communicate with their customers in the most effective ways – this can be on the phone, via email, on the web through live chat or any social media channels. Learn more here: https://konecta.com/about-us/who-we-are Why work for us? • Konecta working culture of fun and sociable team environment • Pension Scheme with Standard Life • Eye test vouchers and discounts • Discounted corporate gym membership • Involvement with local charities and fundraising days • Campaign specific benefits including discounts, incentives and prizes • Recommend a friend scheme paid reward of £500 • Apprenticeships qualifications • Recognition and reward schemes with Perkbox • Weekly dress down day • Free fruit • Cycle to work scheme Position in Organisation The IT 1st Line Support will report directly into the department head and will have various support from colleagues nearby which will always be on hand. Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. Your Konecta contracted hours will be 8.00am - 10.00pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business. Systems & Training Full training will be given by Konecta and will include supporting on-going training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act and all other systems and soft skills training. Opportunity for Growth The suitable candidate will be welcomed into the team where they will work along side established, skilled consultants to help ‘raise the bar’ in terms of customer experience. Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase where applicable.