Overview
Knowledge Manager, HR | Ocado Logistics | Hybrid (Hatfield). Permanent, Hybrid - 2 days a week in Hatfield.
At Ocado Logistics, we don’t just move goods – we move with purpose. We’re looking for a Knowledge Manager who’s ready to shape how our people access and use information across the business.
About The Role
As our Knowledge Manager within the People Services team, you’ll lead the charge in creating a smarter, faster, and more connected workplace. You’ll design and own the knowledge management strategy – ensuring every colleague, from HR to payroll, can access accurate and helpful information exactly when they need it.
Using tools like Oracle Knowledge Centre, you’ll help transform the way our people self-serve and solve problems, reducing resolution times and improving employee experience. It’s more than content management – it’s building a culture of shared knowledge and continuous improvement.
Responsibilities
* Knowledge Management & Content Governance: Oversee taxonomy, tagging, and content structure to improve searchability. Ensure all content is accurate, relevant, and easy to find.
* Oracle Knowledge Centre Implementation & Optimisation: Lead rollout and optimisation of Oracle Knowledge Centre across People Services. Monitor system usage and performance to drive improvements. Integrate with HRIS, case management, and self-service tools for smooth access.
* Stakeholder Engagement & Training: Work with HR, IT, and SMEs to curate and maintain high-quality content. Deliver training and guidance to encourage effective content creation. Engage proactively with teams to identify gaps and refine strategies.
* Continuous Improvement & Performance Measurement: Define and monitor key metrics (e.g. search success, case deflection, usage). Use insights from data to improve knowledge effectiveness. Stay up to date on best practices and innovations in knowledge management.
Your profile / Requirements
* Experience in knowledge management, content strategy or digital platforms.
* Understanding of taxonomy, content governance, and how to make search work smarter.
* Ability to translate complex content into something people can actually use.
* Comfortable working cross-functionally and influencing without authority.
* Experience with Oracle Knowledge Centre or willingness to learn quickly.
Nice-to-have
* Experience in a People Services or HR environment.
* Understanding of AI-powered search or content automation.
* Ability to embed cultural change through knowledge sharing.
Additional notes
You may be a current or previous: Knowledge Manager, Information Manager, Content Manager, Communications (in-house), or have experience managing and deploying large volumes of content for broad business use. We encourage you to apply if you have experience in the areas above or similar.
This role offers genuine variety and the autonomy to shape our knowledge content strategy, drive long-term improvements across systems and teams, and build a knowledge culture that empowers thousands of Ocado Logistics colleagues.
Why Ocado?
Ocado is a workplace where everyone feels valued and supported. You’ll find a collaborative atmosphere and an award-winning recognition programme plus a benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.
* Flexible Work: 30 days of “work from anywhere” policy.
* Wellbeing Support: Access to wellbeing apps and an Employee Assistance Programme.
* Generous Leave: 25 days, rising to 27 after 5 years, with option to buy more.
* Pension Plan: Up to 7% employer contribution matching.
* Private Medical Cover: Comprehensive private medical insurance.
* Family-Friendly: Maternity, adoption, shared parental leave, and paternity leave.
* Financial Aid: Interest-free train tickets and Cycle to Work Scheme.
* Shuttle Services: Free shuttle buses to the office.
* Share Schemes: Eligible share plans.
* Shopping Perks: 15% discount on Ocado.com and savings at other retailers and restaurants.
* Financial Protection: Income Protection and Life Insurance.
Ocado Group is an equal opportunities employer and ensures fair and equal treatment of all potential employees regardless of sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, disability, or union membership status.
Apply now and help shape the future of knowledge at Ocado.
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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