Job Description
We're Hiring - Technical Support Advisor 2nd Line IT
Salary - up to £35,000 (DOE)
Location - Shoreham-by-Sea
Key Benefits:
* Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
* Give Back: Enjoy paid volunteering days to support causes you care about.
* Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
* Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.
About Us:
Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.
Job Purpose:
Working as a Technical Support Advisor 2nd Line IT, you'll provide a first-class service to Focus Group customers through handling of 2nd line service queries as part of our Managed Services team. You'll provide advanced technical support and issue resolution.
Key Responsibilities:
1. Responsible for cases functionally escalated from 1st line...