Who we are: Were a Leeds-based tech company developing software for intellectual property (IP) professionals across the globe. In human terms: were a friendly team of intelligent, techy, creative and supportive people. We believe having fun is key to our wellbeing and our ability to produce high quality work. Our office is a relaxed space with a pool table, table tennis, games console and a bar. What we do: We develop IP management software for law firms and corporates around the world. Our system, Equinox, helps IP professionals seamlessly manage the protection of their intellectual property portfolio. We may be a tech company, but were actually all about people. Our focus is to develop powerful software that genuinely helps our clients every time they log in. Our product roadmap is driven by key optimisation opportunities that save our clients time and reduce the risk of human error, while providing all the tools and services they need to stay ahead of their competition. As part of the Questel group, one of the worlds leading providers of intellectual property solutions, were jointly committed to creating a supportive and fair business. Our software and services are designed to help our subscribers succeed. About you: For the role of Onboarding Technician, were looking for someone with a curious mindset, a proactive approach and is able to demonstrate the following skills: Excellent attention to detail Ability to understand and provide solutions Excellent ability to manage time and work to deadlines Are you wondering what life at an informal, agile tech company might be like? Come and join a team where everyone can be themselves and feel empowered by what they do. What youll be doing: You will be joining the Onboarding team, made up of friendly solution finders who provide top quality customer service to our clients. Your role will include: Successfully onboard new clients on to the Equinox platform Carry out ad hoc system configuration tasks for existing clients Supporting the sales team and Helpdesk as required to ensure high levels of customer care Working with clients to assess their requirements for being onboarded onto the system The salary for this role is £25,000 to £27,500 per year, depending on experience. How well support you: Flexible working hours, hybrid office/home working 25 days annual leave that increases with length of service Company pension contribution, regular salary reviews plus training and development opportunities Health and wellbeing support including health cash plan, employee assistance counselling and a monthly wellbeing lottery Financial support for feel-good activities like gym memberships, arts & craft courses, dance lessons and more Tech scheme to help you save money on tech and spread the cost Cycle scheme, bike storage & showers, plus free onsite parking & good public transport links Regular company socials