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Senior systems engineer, user support

Bristol (City of Bristol)
Arch Europe Insurance Services Ltd
Systems engineer
Posted: 23h ago
Offer description

Responsibilities

* Candidate MUST have strong Power Shell scripting experience as well as operational responsibility over the Active Directory, DNS, DHCP and PKI services.
* Strong Azure IaaS + PaaS and Office 365/Exchange Online experience.
* Install and maintain hardware and software on a virtualized Windows network.
* Develop processes and procedures to ensure managed environments maintain the highest levels of availability, security, and quality.
* Lead the security work stream of Active Directory consolidation program; Identify risks and provide guidance regarding remediation of gaps, to facilitate delivery of a hardened and sustainable AD environment. Deliver scripted solutions to assist with discovery and remediation of ad-hoc security gaps.
* Follow all set procedures and policies pertaining to the Change Management system.
* Develop capacity forecasts for managed environments that are proactive and prevent problems prior to outages.
* Manage "crisis situations" to a satisfactory conclusion (even under stress).
* Provide guidance on topics broadly related to information security risk and compliance.
* Serves as escalation point and provide troubleshooting guidance and direction in resolution of escalated issues and/or complex production, application or system problems.
* Candidate must be able to accommodate schedule flexibility to deal with escalations and occasional changes during non-core business hours.

The Senior Systems Engineer (Team Lead) is responsible for the administration and operation of the firm\'s Infrastructure. This role requires an in-depth knowledge of Active Directory, Azure, MFA, VMware ESX, Windows security, and related technologies. The candidate will be part of the Cloud & Compute Engineering group. Candidate must be a self-starter, and demonstrate experience managing projects to completion. Candidate must be self-motivated, well organized and must have strong communications skills. This position works very closely with the Cloud, Compute and Messaging Engineering Teams and Senior Systems Engineers of IT Operations., A minimum of 5 years of relevant experience supporting a production environment.


Qualifications

* A minimum of 5 years of relevant experience supporting a production environment.
* At least 3 to 5 years of relevant practical experience managing/troubleshooting authentication services.
* At least 5 plus years of strong Automation Experience (PowerShell/Scripts/Terraform).
* At least 5 years of advanced level Active Directory experience.
* Knowledge of AKS, Kerberos, LDAP, Active Directory, DNS, DHCP.
* Experience with implementation of backup/restore and disaster and recovery strategies.Strong familiarity with security issues surrounding network computing and experience in implementation of security systems and controls.
* Strong knowledge of MFA, Enterprise Apps, IaaS and PaaS in MS Azure.
* Expert knowledge of Active Directory, GPO\'s in a Windows Server 2019/2016 environment.
* Significant experience with Windows operating systems scripting and troubleshooting.
* Experience with user and security administration in the Windows environment.
* Extensive experience with maintenance and administration of VMWare virtualized systems.
* Knowledge of Microsoft Exchange, HP Proliant Servers, (Inc. iLO) are preferable.
* Knowledge of Microsoft Windows and Non-Windows Server architectures, Virtualization Technologies.
* Candidate must have a technologist mindset with aptitude to work on complex projects while possessing organization, time management, and multitasking skills.
* Candidates should have excellent written and oral communication skills with ability to cross-train team members.
* Strong ability to adapt to an extremely dynamic environment comprising of high degree of complexities and priorities.


Desirable Skills

* Knowledge and experience of LAN/WAN/Firewall/VPN network technologies.
* Knowledge and experience of Citrix Virtual Apps and Desktop configuration and support in production environments.
* Knowledge and experience of Linux.
* Knowledge and experience of Load Balancing technologies including configuration and support of production systems.
* Knowledge and experience of AWS.
* Knowledge and experience of Cloud based security systems e.g. Tenable Nessus, Solarwinds, Mimecast, Crowdstrike.


Communication Skills

* Excellent interpersonal and communication skills, including strong listening skills.
* Ability to effectively communicate business and technical information to audiences with varying backgrounds.
* Ability to communicate with offshore teams and technical development teams.
* Good documentation and presentation skills.
* Ability to interact with management in a professional manner.


Leadership Skills

* Ability to effectively plan, facilitate, and participate in meetings with employees from all organizational levels.
* Effectively use teamwork to contribute to a high-morale/high-performance team culture, leading by example.
* Demonstrate the ability to work in an open way, willingness to share knowledge and resources and to educate others within a global team.
* Effective team player and collaborator.
* Strong skills in prioritization and reprioritization to react to a dynamic environment as Arch continues to evolve.
* Results driven; Ability to work independently; Self-starter.
* Experience of Team Lead roles.


Education and Training

* Industry specific training or designation such as MCSA or equivalent.
* Technical degree or certifications preferred but not required.
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