Job Title: NOC Technician (Previous Relevant Experience Required), High Wycombe
Client: Telent
Location: High Wycombe, United Kingdom
Job Category: Other
EU Work Permit Required: Yes
Job Details
Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to making a significant impact. Be part of a high-performing team handling complex and critical tasks, helping to maintain the nation's vital infrastructure 24/7.
The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.
Responsibilities:
* Handle incoming calls and emails, responding according to KPIs.
* Create incident tickets based on customer reports.
* Action Service Requests.
* Assign tickets to technical support, field engineering, and other service providers.
* Manage incident tickets with regular updates.
* Coordinate traffic management, liaising with providers, control teams, and field resources.
* Communicate with customers regarding network incidents.
* Coordinate with utility companies during power loss issues.
Candidate Profile:
Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Strong communication skills and ability to liaise with all levels of seniority.
* Good understanding of Microsoft Office packages.
What We Offer:
A diverse career across many sectors, roles, and technologies, with opportunities for growth, learning, and impact. We foster an inclusive culture that values diversity and encourages authenticity and success at work.
Additional Benefits:
* 34 days holiday (including public holidays) with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, restaurants, and shopping through Telent Reward scheme.
Learn More:
Watch our Telent Video to discover more about us!
We are committed to diversity and inclusion, ensuring everyone feels valued, respected, and empowered to reach their potential. Our teams reflect the diverse communities we serve.
#J-18808-Ljbffr