About 1 Warwick
1 Warwick sits on the prominent corner of Warwick Street and Brewer Street in the heart of London’s bustling Soho. Set over seven floors, 1 Warwick is a member’s house featuring beautifully designed private workspaces, member lounges, studio & gym, event spaces, restaurant & bar, and an expansive rooftop that looks over a neighbourhood which has played muse to writers, artists, poets, actors, musicians, and designers over the centuries. Inspired by Maslow’s theory of human motivation and happiness, 1W is the newest addition to the Maslow’s family.
About Maslow’s
Maslow’s is group of progressive hospitality brands, existing to foster connection and spark change.
We opened the doors of our first site, Mortimer House in London’s Fitzrovia, in late 2017. Our second London House - 1 Warwick, opened in Soho in March 2023.
The Role
As the Reception Manager at 1 Warwick, you'll be tasked with creating unforgettable experiences for our members, guests, and partners. Your primary focus is to ensure that the reception team operates smoothly while embodying the essence of hospitality.
Key Responsibilities:
Operations:
* Ensure a warm welcome and personalised service for all visitors.
* Serve as the knowledge hub for all services and activities at 1 Warwick.
* Maintain regular communication with the General Manager regarding reception management and member feedback.
* Oversee member onboarding and keep the reception team informed about house events.
* Keep reception area organised and inviting.
* Manage office atmosphere and technology.
* Ensure seamless functioning of member systems and IT.
* Coordinate refreshments and meeting room bookings.
* Handle communication channels promptly and professionally.
* Manage restaurant bookings and member post distribution.
* Coordinate with external contractors and manage stock inventory.
* Fulfil any other duties as assigned by the General Manager.
People:
* Foster a positive work environment.
* Provide clear communication and training for reception team.
* Maintain updated SOPs and manage team schedules.
* Recruit, train, and retain reception staff.
* Support team members' growth and development.
Collaboration:
* Liaise with other departments for necessary information and support.
* Build relationships with F&B managers and other HODs.
* Address queries and complaints professionally.
* Coordinate with Marketing and Membership teams as needed.
Financial:
* Manage the labour costs for the reception team.
* Manage the consumable costs for the reception and member areas.
* Manage marketing publications around the House, ensuring only signed off publications are present and charged for.
Benefits:
* £450 Gross Refer-a-friend scheme (unlimited referrals!)
* 50% discount on F&B onsite
* Reward and discounts platform
* SmartTech and CycleToWork schemes
* Access to delicious on shift meals
* Great and fun local business partnership discounts