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Do you have a passion for excellent customer service and enjoy working with animals? Rowe Veterinary Group is looking for a receptionist to join our small and friendly practice in Thornbury. As a valued member of the reception team, you will be the first point of contact for pets and their owners.
The ideal candidate will be professional and efficient, with a welcoming and sympathetic manner. They should have excellent customer service skills, proficient knowledge of IT, the ability to remain calm under pressure, and a love of animals.
The role
We're seeking a friendly, professional individual to join our team. Your responsibilities include greeting clients warmly, booking, cancelling, and amending appointments, handling queries via phone, email, or face-to-face, advising on preventative healthcare products, promoting Pet Healthcare Plans and pet insurance, dispensing medications and prescriptions, taking payments, cashing up, and supporting administrative duties to ensure smooth practice operations.
The perfect fit
* Minimum of 1 year office-based experience
* Good education (minimum 5 GCSEs Grade C+)
* Reliable with excellent time management skills
* Professional and caring telephone manner
* Strong communication and interpersonal skills
* Excellent customer service skills
* Good working knowledge of MS Office
* Good numeracy and literacy skills
* High attention to detail
Your shift pattern
This role covers 26 hours per week, working:
* Tuesday 8 am - 2 pm
* Wednesday 1:30 pm - 7:30 pm
* Thursday 1:30 pm - 7:30 pm
* Friday 8 am - 2 pm
* One weekend every 4 weeks, working 8 hours on either Saturday or Sunday
Benefits
In addition to a competitive salary, benefits include:
* 6.6 weeks annual leave
* Additional leave for your birthday
* Family-friendly policies (maternity, paternity, adoption, shared parental, surrogacy pay)
* Cycle to work scheme
* Employee wellbeing initiatives
* Non-accidental injury support
* Learning and development via IVC Evidensia Academy
* Pawsome Benefits reward platform
* Pension scheme
* Discounted staff pet care
Additional information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Healthcare Provider
* Industries: Veterinary
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