Repairs Administrator
Location: PO13 9RX
Type: Temporary to Permanent, Full-time, Office-based (8:00am – 5:00pm)
Salary: Equivalent to £26,500 per annum
Salary will be paid on a hourly and weekly basis.
About the Role
We are seeking a proactive and organised Repairs Administrator to join our team working on an MOD housing contract. This is a key role within the housing repairs and maintenance sector, supporting engineers, residents, and clients by ensuring repair works are managed smoothly from start to completion.
This is a temporary to permanent opportunity, where you will initially be paid weekly through temp payroll before transitioning to a permanent position.
Key Responsibilities
1. Liaising with Engineers, Residents, and Clients:
2. Act as the main point of contact for residents, engineers, and clients.
3. Coordinate repairs, provide appointment updates, and ensure all parties are fully informed.
4. Respond to queries or concerns about repair progress or scheduling.
System Updates & Record-Keeping:
5. Log and update all repair requests, progress notes, and completed works accurately.
6. Monitor open issues and ensure they are tracked to resolution.
7. Maintain detailed records of communications, parts ordered, and actions taken.
Ordering Parts & Materials:
8. Identify required parts and order them promptly to avoid delays.
9. Manage deliveries and ensure materials are allocated correctly.
10. Work with suppliers and contractors to maintain stock levels.
Customer Service & Communication:
11. Keep residents updated on repair status, including changes or delays.
12. Resolve issues professionally, ensuring residents feel supported throughout the process.
13. Deliver excellent customer service by focusing on efficiency and satisfaction.
General Administrative Support:
14. Support the repairs team with scheduling and prioritising urgent cases.
15. Assist with performance reporting against Service Level Agreements (SLAs).
16. Provide administrative support for all tasks related to the MOD housing contract.
Key Skills & Attributes
17. Proven administrative experience, ideally within property, housing, or maintenance.
18. Experience in planning repair works / organising engineer diairies
19. Strong attention to detail with the ability to manage multiple tasks.
20. Proficiency in Microsoft Office (Word, Excel, Outlook) and invoicing software.