Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West.
Job Title: Service Desk Analyst
Job Type: Permanent; Full Time
Salary: GBP 25,000 : GBP 30,000
Location: Exeter
About the Service Desk Analyst role :
Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines.
Key responsibilities of the Service Desk Analyst:
: Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools
: Diagnose and resolve common desktop, laptop, printer and basic networking issues
: Set up and configure new user accounts, devices and applications
: Assist with routine maintenance tasks, patching and monitoring
: Escalate more complex issues to senior engineers where appropriate
: Support small project tasks under the guidance of more senior team members
: Accurately document work, updates and solutions in our service desk system
Requirements of the Service Desk Analyst:
: Motivated team player with high standards of customer service
: Excellent analytical and problem:solving skills, with a strong attention to detail even when working under pressure.
: Methodical and able to approach complex problems logically
: Excellent written and verbal communication skills at all levels, both technical and non:technical audiences, including 3rd party vendor communications as part of a larger project team
: Aptitude for continuous learning and development, including self:directed study when appropriate
: You must be enthusiastic, inquisitive, presentable, confident and articulate with an excellent telephone manner
: Your own car and a clean driving licence would be advantageous (costs will be reimbursed)
: Degree:level or higher qualification in BSc Cyber Security, BSc Computer
Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable
: Any relevant industry certifications
Must be able to demonstrate some of the following:
: Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS
: Understanding of network topologies including wired / wireless, switching, security and VLANs.
: Implementation of networking upgrades desirable
: Experience of basic security hardening and penetration testing would be advantageous
: Experience of conducting audits e.g. asset management, cyber security etc.
: Experience with PowerShell for administration and automation
: Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage
: Office 365 Administration. Office 365 migration experience desirable
: Azure Administration and migration experience
: Experience of server and workstation hardware builds, fault diagnosis and problem resolution
: Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring
: Familiarity with patch management, configuration management and MDM solutions desirable
: Experience of the managed deployment of client applications and application migration
: Experience with SQL Server and SQL database administration and upgrades would be advantageous
: Familiarity with supporting all common end user software including Microsoft Office
: Experience of technical writing, documenting solutions or writing / designing training materials
: Experience with other scripting and programming languages e.g. Python, Go, Swift etc.
Benefits of the Service Desk A