Remote Work: Hybrid Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve. You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimaging the future - for our people, our customers, and the world. We're looking for a customer focused individual, specialized in applications, to join our team! In this role you will be supporting our business customers across EMEA region. Acting as our customers' voice you will be interacting stakeholders and end-users to deliver a phenomenal experience of Zebra's services and products. This is a post-sales relationship role where you'll ensure outstanding overall service and solution delivery. Responsibilities: Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers Ensures overall service and solution delivery to achieve quality customer outcomes Manages the relationship with account and oversees customer satisfaction for assigned accounts Advises the client and introduces client to new offerings/upsells to assist client in solving business problems Supports service delivery readiness on complex accounts which may include multi-national or global accounts or key customers Interp rets data provided by the customer to help drive effective business decisions Ensures customer SLA's/KPIs and quality standards are met Ensures territory/vertical readiness for new product and offer launches Delivers service reference customer case studies to distinguish company services and solutions from competitors Manages multiple tickets related a spectrum of technical problems Collaborates with fellow technicians and supervisor to solve complex problems Qualifications: Bachelor's degree in Engineering is preferred or 4 years of relevant work experience English fluency-written and verbal HTML, Database Queries/SQL, Server, Javascript, CSS knowledge - hands on experience will be a plus Intermediate level skills in Microsoft business applications including Word, Excel and Outlook Customer service values/orientation Solid professional work behaviors (attendance, teamwork, time management) Strong communication skills (listening, providing clear and concise information, using proper language and grammar) benefits: 25 days holiday public holidays Up to 32 hours paid time off per year to volunteer with a charity of your choice Reward & Recognition scheme - earn points to spend online Pension Scheme with a matched contribution up to 7% Private medical cover Access to an innovative online learning platform Cycle to work scheme Employee Assistance Program To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.