A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK, and together we use our expertise to help them achieve their ambitions and build a sustainable future. We are seeking an experienced Business Support Manager to join our friendly environment and grow with us!
We are flexible, inclusive, committed to your wellbeing, and passionate about your potential. Let’s grow together!
Purpose of the role
Responsible for managing the Business Support Team, overseeing daily operations such as payouts and introducer set-up, providing leadership and direction, maintaining service levels, and ensuring risks are managed. Experience in motor finance or unsecured lending is preferred. The role involves working some prime business hours over a 7-day rota.
What you'll be doing
* Contributing to the achievement of corporate and departmental objectives
* Setting and reviewing team and personal objectives
* Adopting a strategic and commercial approach
* Managing resources and creating service standards
* Auditing, training, and coaching team members
* Making sound business decisions within lending policies and risk management guidelines
* Developing processes and managing budgets
* Building relationships with other managers and introducers
* Providing management information and deputising for the Operations Manager
About You
What you'll bring
* Knowledge of the Motor Finance industry and compliance requirements
* Proven leadership and team motivation skills
* Experience in recruitment, resource management, and MI
* Adaptability to change and strong communication skills
* Proficiency in MS Office
Working Hours
37.5 hours, Monday to Friday, 8am-6pm, with some days in Solihull office. We encourage you to apply even if you don’t meet all criteria.
Inclusion
As a Disability Confident Employer, we support accessibility in our recruitment process. Please contact us if you need adjustments.
About Us
What we offer
* Generous holiday allowance, including days off for your birthday, Christmas Eve, and New Year’s Eve
* Share Save Scheme, Profit-Related Pay, and pension contributions
* Family-friendly policies, employee discounts, volunteering days, life assurance, and accident cover
Our Values
We promote flexibility, diversity, inclusion, listening to your voice, supporting wellbeing, and personal development to help you reach your potential.
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