Job Description
An amazing opportunity has become available for an exceptional Account Manager to join the industries leading EAP and OH provider, Health Assured. Health Assured supports over 80,000 organisations and 15 million lives across the UK & Ireland - dedicated to providing a high standard, wellbeing service and assistance programme to businesses and employees. If you have background in Account Management, Retentions or Contract Renewal, we would LOVE to hear from you!
You will have a track record of achieving targets and KPI's, as well as an eagerness to succeed and a genuine passion for providing your clients with the highest level of care and customer service. As a relationship manager, you will be responsible for your own portfolio of around 100 clients. You will develop and nurture your accounts to ensure client understanding and provide support with promotion through effective communication, while identifying further revenue opportunities.
Duties involve day to day management of your portfolio via virtual review meetings, presentations and attending occasional on-site client events. You will negotiate renewal terms, liaise with intermediary and direct clients, provide excellent service levels, maintaining accurate client CRM records and negotiate renewal pricing whilst working toward internal KPI measures.\n\nDay to Day Responsibilities\n\nManaging a portfolio of circa 100 key EAP and Occupational Health clients based across the UK and Ireland, but predominantly in central UK.\nProactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued.\nProject management and delivery of new client implementation, to ensure the Health Assured offering is fully imbedded into key corporate clients.\nSupporting with tender and bid exercises to represent the relationship management function.\nRenewal negotiations via intermediary and direct clients, always demonstrating return on investment for clients.\nDelivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM)\nIdentify opportunities to up-sell and actively promote additional services with a target of £10,000 new business per quarter.\nAchieve 3 self-generated new business client wins per quarter.\nEnsure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market.\nMaintain the highest standard of customer service and support to the sales and bid team.\nMaintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities.\nProviding weekly renewal and activity updates \n\nWhat you bring to the team?\n\nAn organised individual with excellent attention to detail, accuracy, and consistency.\nA customer service focus and committed to providing exceptional service across all channels - written, phone and face-to-face.\nPossess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships.\nCommerciality and the ability to apply knowledge in a practical, commercial manner.\nExcellent communication skills both verbal and written, varying style depending on the audience.\nEnergy, commitment, and drive with dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development.\nHave a can-do attitude, ability to multitask and be adaptable to change with the ability to work to specific targets and deadlines.\nWill have a proven track record of working to key performance indicators (KPIs).\nStrong IT skills\nDriving licence desirable but not essential \n\nBenefits\n\n25 days' holiday, plus bank holidays\nDay off on your birthday\nCash plan for you (and your children, if any)\nHolidays increase after 2- and 5-years' service\nContractual sick pay\nPrivate medical insurance after 5 years' service\nPension Plan and Life Insurance\nPension plan contributions increase after 5- and 7-years' service\nHoliday season bonus after 3 years' service\nProfit share scheme\nSeason ticket loan scheme\nCycle to work scheme\nAccess to Employee Assistance Programme\nFree On-Site Gym\nCompany incentives, access to discount schemes \n\nIf you would like to discuss the role further, please apply today and we'll be in touch!\n\nP49537LF\n\nINDMANJ