Job overview
An exciting opportunity has arisen for an enthusiastic and motivated individual to join our Outpatient administration team. We are seeking a full-time Team Leader, based at Stoke Mandeville Hospital, offering the chance to play a key role in shaping and supporting the delivery of our patient focused service.
To be considered for this role, you must have a good standard of education i.e. GCSE Maths and English or equivalent and have an awareness and understanding of waiting list management. Previous experience of leadership and operational management of performance targets within a healthcare environment would be very beneficial.
Main duties of the job
Having responsibility for appointment booking processes, as a Team Leader, you would work with peers across the Trust to provide an efficient and effective administration service to our patients and clinicians, by achieving and improving performance against local and national standards.
Ensure that staff always adhere to standard operating procedures, highlighting to senior management any situations where this is not achievable.
To attend any meetings relevant to your role or as requested by departmental managers.
This is a varied role in a very busy and demanding environment where you will have direct responsibility for the day-to-day organisation, management and welfare of your team.
Working for our organisation
Listen to why colleagues think we are a great place to work! -
Person specification
Education, Qualification and Training
Essential criteria
1. Good Standard of education
2. GCSE Maths and English or equivalent
3. Evidence of further continued professional development
Experience
Essential criteria
4. Use of Microsoft office packages
5. Good communication skills, at all levels and across a range of individuals including clinical staff and patients
6. Experience of having worked to performance targets and within a service level agreement
7. Previous experience of supervising a team Previous experience managing change
Desirable criteria
8. Experience of coaching/teaching of staff
9. Awareness and understanding of patient tracking list management
Skills, Abilities & Knowledge
Essential criteria
10. Ability to work with differing client groups particularly with unusual/difficult cases/situations
11. Track record of being a good team worker
12. Excellent customer care skills and experience of working within a customer facing environment
13. Evidence of initiating skills and working practices to develop local protocols
14. Ability to develop and improve own and others knowledge
15. Ability to adapt to change by discussing, adopting and implementing new ideas and solutions
16. Demonstration of the ability to motivate self and others
17. Be able to articulate information accurately
18. Organizational and time management skills
19. Confident and effective interpersonal and communication skills
20. Ability to resolve conflict/dispute in a non-confrontational manner
Special Circumstances
Essential criteria
21. Ability to work flexible hours, as the service requires
22. Ability to work across multiple sites
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
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