I.T Managed Services Support Engineer - Level 2
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Job Title: I.T Managed Services Support Engineer - Level 2
Location: Belfast, BT3 (Full Driving Licence and Access to a Car required)
Salary and Benefits: £30k- £35k per annum
Hours of work: Monday to Friday 8.45am-5pm
The Right Client
Nominate Recruitment are thrilled to be partnering with a successful IT & Office Solutions Business which provides consulting, implementation, services and operation of IT systems.
The Role
Put the customers first; provide second-line support to ensure machines & infrastructure run optimally, meet KPIs & SLAs across home site and remote sites.
Participate in site-wide projects that support changing business & IT requirements.
* Manage workload and prioritise multiple open tickets while meeting SLA thresholds for incidents, requests, and problems.
* Take full technical responsibility for incidents, requests, and problems, conducting diagnostics to ensure ticket resolution and project completion.
* Perform regular maintenance and patching of infrastructure, endpoints, and servers.
* Act as an escalation point for support calls from various support tiers, ensuring timely and effective resolution processes.
* Provide technical maintenance and support for all IT hardware and software used by end-users.
* Provide onsite technical support, engaging with customers at all organisational levels.
The Right Fit
* At least 2+ years in an IT Support role (second-line experience beneficial + MSP experience)
* Excellent experience with Windows Server and Desktops
* Extensive knowledge of Microsoft Azure and Microsoft Office 365
* Great knowledge working with Active Directory & Azure AD
* Vast knowledge on DNS, DHCP and Group Policy
* Backup – configure, maintain, and troubleshoot experience
Skills
helpdesk i.t support MS Azure
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