Job Description
Job Title:
Head of Technical Operations Centre (TOC)
Role:
We’re working with a global leader in live broadcast media to find a driven and technically accomplished Head of Technical Operations Centre. This is a unique opportunity to lead and evolve a 24/7 mission-critical environment that underpins some of the world’s most watched live events. You’ll be at the helm of operational excellence, technical innovation, and team leadership, all while staying close to the tech in a hands-on capacity.
What’s in it for you?
Take ownership of a high-performance TOC supporting global live broadcasts.
Shape the technical roadmap with the opportunity to introduce new tools and processes.
Join a highly collaborative culture with visible impact and senior leadership exposure.
Responsibilities:
Lead and mentor the TOC engineering team, ensuring 24/7 coverage of network and video services.
Oversee live event execution, SLA compliance, service bookings, and customer support.
Act as the senior point of escalation for complex incidents (Tier 3 support).
Drive incident response, root cause analysis, and proactive monitoring/reporting.
Develop and implement TOC strategy, staffing models, and documentation standards.
Participate in systems architecture, new tech evaluation, and vendor selection.
Manage operational workflows, reporting systems (e.g., Zabbix, Grafana, Prometheus), and support international broadcast teams.
Collaborate with leadership on technical direction and TOC transformation.
Ideal Candidate:
Previous technical leadership role within a TOC, NOC, or MCR environment.
Strong understanding of live broadcast workflows, encoding, transmission, and routing.
Deep knowledge of TCP/IP networking (switching, routing, multicast).
Excellent leadership, incident management, and performance development skills.
Strong documentation and process optimisation experience.
High-pressure decision-making and problem-solving capabilities.
Proficiency with Excel/Google Sheets; adaptable across Windows, MacOS, and Linux.
Willingness to work flexible hours and support live events globally.
Salary:
Up to £72,000 (DOE)