Are you friendly, organised, and passionate about providing excellent customer service?
Londesborough Motor Services is one of Scarborough's largest independent garages and MOT testing stations, with a proud reputation built since 1982. We're looking for a Service Advisor to join our team and be the first point of contact for our valued customers.
About the role
As a Service Advisor, you'll play a key role in delivering an exceptional experience for every customer – from the moment they book in to the moment they collect their vehicle. Working closely with our technicians and management team, you'll ensure jobs run smoothly, customers are kept updated, and the right parts are ready at the right time.
Working Hours
Monday - Friday (no weekends)
Key responsibilities include:
* Greeting and assisting customers in person and by phone in a friendly, professional manner
* Booking MOTs, servicing, and repairs using our TechMan garage management system
* Providing accurate estimates, gaining authorisation for work, and keeping customers fully informed
* Coordinating between workshop staff, customers, and suppliers to ensure efficient workflow
* Ordering and managing parts, handling returns, and keeping stock records accurate
* Producing invoices, taking payments, and supporting follow-up calls and reminders
* Promoting additional services such as brake fluid changes, air con re-gas, and tyres
* Helping to maintain a clean, welcoming reception area
What we're looking for:
* Strong customer service and communication skills
* Good organisation and attention to detail
* Commercial awareness and the ability to make the most of every opportunity in a professional and customer-focused way
* Confidence using computer systems (experience with TechMan is a bonus, but training can be given)
* A proactive attitude with the ability to juggle multiple tasks in a busy environment
* Previous experience in a service advisor, receptionist, or customer service role is desirable, but not essential
Job Types: Full-time, Permanent
Pay: £31,000.00-£35,000.00 per year
Benefits:
* Employee discount
* On-site parking
Work Location: In person