* Supervise the day-to-day operations of the restaurant, including managing staff, scheduling, and overseeing the dining experience.
* Lead and motivate the team to deliver excellent customer service and maintain a clean and safe environment.
* Train and develop new team members, ensuring they are knowledgeable about the menu, procedures, and company culture.
* Handle guest inquiries, complaints, and feedback in a professional and timely manner.
* Monitor and maintain the quality of food and beverage service, ensuring all orders are correct and presented to the highest standards.
* Collaborate with the management team to develop and implement strategies to increase sales, improve guest satisfaction, and promote the brand.
* Conduct daily cashouts and ensure all financial transactions are accurate and reported correctly.
* Maintain high levels of cleanliness and safety standards, following health and safety regulations at all times.
Qualifications and Skills:
* Strong leadership skills with the ability to motivate and develop a team.
* Excellent communication and interpersonal skills.
* Proven track record of providing exceptional customer service.
* Knowledge of food and beverage operations, including ordering, inventory, and cost control.
* Able to work flexible hours, including evenings and weekends.
* Ability to multitask, prioritize, and work in a fast-paced environment.
* Proficient in using computer software, including Microsoft Office.
Benefits:
* Competitive salary and bonus incentives.
* Comprehensive benefits package, including medical, dental, and vision.
* Opportunities for career growth and development.
* Fun and energetic work environment.
* Employee discounts at all Shark Club UK locations.
If you are an enthusiastic and motivated individual with a passion for the hospitality industry, we want you to join our team at Shark Club UK! Apply now and be a part of our exciting and growing company.