Night Porter
Role Summary: The management of the Oxwich Bay Hotel and associated areas through the night and to ensure the safety and well-being of all guests and team. The business needs to be ready to open at 7.30am every day with 'The Oxwich Bay' standard in place and compliant.
Hours of work: 22:30 till 7:30
Rate of pay: £15.50 per hour
Role Responsibilities:
* To ensure that customer service is at the heart of everything that you do.
* To co-ordinate the entire night operation around the guests needs.
* To ensure that policies and procedures are adhered to at all times.
* Answer any Telephone calls and resolve enquires.
* To ensure that Security and Fire thorough walks of the property are conducted every 3 hours and any issues or disturbances are logged and dealt with in a professional manner.
* Ensure thorough business handovers take place and are documented using specified form.
* Deal with any complaints that arise in a polite and professional manner always finding an appropriate resolution and pass details to the General Manager.
* Check all relevant areas are closed down to a 5* EHO standard.
* To ensure all areas of the business are securely locked at the appropriate time.
* To ensure all areas of the business are opened at the appropriate time.
* To set up breakfast buffet and tables as the standard identified.
* Wash, dry and fold all laundry and place on the correct shelf.
* Sweep and mop following areas: kitchen, kitchen corridor prep room, pot wash, hotel corridor, glass-wash area, bar and front of bar.
Job Types: Full-time, Part-time
Pay: From £15.50 per hour
Benefits:
* On-site parking
Ability to commute/relocate:
* Swansea SA3 1LS: reliably commute or plan to relocate before starting work (required)
Work Location: In person