Customer Service Administrator£24,000 - £26,000 per annumBrentwood, EssexMonday-Friday, 8am-5pm
*You must be able to drive and have access to a vehicle due to the location of the business*
The Customer Service Administrator role is to provide the highest quality customer service to new, existing and prospective customers. This role also provides general administrative duties, research, quote preparation and carrying out other duties that allow the sales team to focus on selling and the Account Managers to support the accounts.
Duties:
1. Handle routine telephone and email enquiries including processing orders via the system
2. Escalate unusual or complex telephone and email enquiries
3. Record customer queries and complaints using the system
4. Update and amend service schedules
5. Liaise with service providers over day-to-day operations.
6. Liaise with the finance department, customers and suppliers to resolve invoice queries and seek supervision as required
7. Prepare quotations with direction from the Head of Operations and Account Managers
8. Liaise with relevant individuals re new enquiries/orders to be fulfilled
9. Under the direction of the Head of Operations, research new solutions to different customer requests
10. Fulfil customers' administrative processes which may include attendance at sites to assist with planning meetings
11. Set...