Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.
You'll be a brand ambassador who's ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Work Pattern
* Week 1: Sunday 09:00 - 18:00, Monday 10:00 - 17:00, Friday 10:00 - 17:00
* Week 2: Monday 10:00 - 17:00, Friday 09:00 - 18:00, Saturday 10:00 - 17:00
Purpose
To deliver a great shopping experience for our customers, putting customers before tasks and championing our products. As the face of the business, you'll help us continually improve by representing the voice of our customers.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean and stocked
* Monitor and deliver on sales targets and promotions
* Engage proactively with customers, understand their needs, and make recommendations
* Build product knowledge to assist customers effectively
* Utilise digital tools to enhance customer experience
Key Capabilities
* High customer service standards
* Attention to detail and quality work
* Receptive to feedback and self-improvement
* Effective workload management
* Strong communication skills
* Adaptability to change
* Ability to build positive relationships
* Good digital skills
Everyone's Welcome
M&S is committed to inclusivity and diversity, offering flexible working and supporting reasonable adjustments during recruitment.
Are you ready to apply? Take your marks and join us!
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