An opportunity has arisen in our Customer Support team, based at our Starbeck site, Harrogate and we are looking for 5 full time (or equivalent part time hours e.g. 2 people working 2/3 days) Customer Support Advisors to join us to support in the Christmas period.
This fixed term contract will start on 10th November and finish on 24th December 2025.
As a Customer Support Advisor, you will be responsible for delivering exceptional customer service and support to our online, Cookery School, and Café Tea Room customers. You will process orders by phone and email, providing advice on products and services as required. You will also deal with any queries, taking ownership and resolving issues efficiently and professionally, ensuring the best possible outcome for our customers.
The full-time role is 37.5 hours a week, 5 days over 6 (Monday-Saturday). Saturdays on a rota basis. If you would like to discuss flexible working patterns, please provide more details in your application.
About you
We are looking for the following skills and experience:
* Some experience of delivering exceptional customer service over the telephone and email or face to face.
* Excellent telephone manner
* Strong communication skills - both oral and written
* Ability to work well in a team environment
* Experience of working to and achieving targets
* Good IT skills and experience of Microsoft Office including Word, Excel, Outlook and ideally knowledge of Zendesk and Magento (not essential)
What we offer you
As a minimum, all our employees receive free meals, drinks and snacks while at work, a discretionary quarterly profit-share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company-wide employee discounts, access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension.
We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.
Great People, Great Culture
We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive.
Click here to learn more about life at Bettys & Taylors Group.
To apply for this role you will be required to submit a CV and cover letter.
Interviews will take place week commencing 6th October 2025.
The closing date for this vacancy is Sunday 28th September 2025