Performance Manager – Rail
London
6 Month Contract
Circa £55,000 per annum
We are seeking a knowledgeable rail professional to work with a train operator to be responsible and accountable for improving the Right Time performance for all the clients’ services. The successful candidate will lead a Right Time railway forum and undertake a structured programme of performance audits and out of hours visits.
Key Responsibilities:
• Work with all functions within the client to deliver a high profile for Right Time performance within the company
• Work directly with Network Rail and Delivery Unit level to ensure all performance matters are investigated and resolved
• Chair regular cross-functional Right Time Railway Forums to develop performance improvement plans leading to business cases to access the Right Time Railway Fund
• Own the development of all Right Time Business Cases for submission to the client’s Performance Executive for approval
• Report to the clients Performance Executive on progress on all Right Time performance improvement plans
• Lead risk identification workshops with both the client and Network Rail colleagues
• Undertake a pre-defined programme of “Performance Audits” at stations, depots, control, signal boxes, etc to ensure full awareness of Right Time matters as well as identifying areas for improvement and possible business cases
• Chair twice weekly conference calls with local managers to investigate recent performance incidents. The conference will also be used to resolve arbitrated internal incidents and provide evidence for the resolution of disputes
• Attend weekly sessions at the appropriate Network Rail Delivery Unit to fully understand root cause of recent performance incidents including follow up of actions and outstanding issues
• Assist the HQ Performance team with the resolution of internal attribution issues and disputes
• Ensure that regular site visits and cab rides are carried out on the route and results fed back to enable a thorough and up to date understanding of the prevailing operational conditions and constraints of the route
• Undertake on call duties as required
What we require:
• Good standard of general education
• At least 5 years Operational rail experience desirable
• Extensive knowledge or use of Power BI reporting.
• Ability to challenge and advise in a fair and constructive manner
• Sound knowledge of operating procedure.
• Personal Track Safety Certificate (desirable)
• Good negotiation skills
• Excellent interpersonal and customer service skills
• Attention to detail
• Well organised and ability to prioritise workloads
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