The Resident Manager is a key role responsible for the day-to-day operations, maintenance, and security of a residential property. Delivering efficient service to all residents, ensuring their comfort and satisfaction throughout their stay. Ensuring we provide 24/7 responsiveness, handle tenant relations, and ensure adherence to building policies.
Key Responsibilities
* Property Management: Overseeing daily operations, conducting building inspections, and ensuring compliance with safety regulations.
* Resident Relations: Acting as the main point of contact, resolving tenant disputes, addressing complaints, and managing the move‑in/move‑out process.
* Maintenance & Security: Coordinating repairs, managing contractors (electricians, plumbers), performing light maintenance, and maintaining security.
* Staff Supervision: Scheduling and supervising on‑site cleaning or maintenance staff.
Resident Experience
* Acknowledge all residents appropriately and use names where known.
* Take responsibility for resolving resident concerns and ensuring satisfaction.
* Always maintain a positive and helpful attitude and promote this with the reception team.
* Respect the resident presence when interacting with other colleagues.
* Encourage the team to recognise and respond to individual resident needs.
Compliance & Security
* Report maintenance and safety issues promptly.
* Follow procedures for lost property, chemical handling, and fire safety.
* Ensure the security of residents and property is always maintained.
* Report any inappropriate and untoward behaviour in both residents and employees.
* Ensure all data is handled in line with GDPR and brand policies.
Team and Business Support
* Be flexible with shifts to meet business needs.
* Work collaboratively with colleagues across departments.
* Support hotel operations by assisting in other areas when required.
* Attend team meetings and contribute when applicable.
* Participate in training courses that are provided and attend any mandatory company courses.
Required Skills
* Communication: Excellent interpersonal skills to foster a positive community and handle tenant issues, conflict resolution, and leadership skills to manage residents and staff.
* Technical Knowledge: Understanding of building maintenance, utilities, and landscaping.
* Organisation: Strong capability to manage schedules, repairs, and administrative tasks.
* Experience: Proven experience in property management, hospitality, or customer service.
* Technical Skills: Proficiency in Microsoft Office, particularly Excel.
* Legal Knowledge: Understanding of health & safety regulations.
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