We are looking for an individual to work on the busy Corporate Complaints Team. We seek someone with sound investigatory skills and previous experience in a complaints/customer service environment. The ideal candidate will be solutions-focused and have a proven track record of implementing service improvements based on complaints and resident feedback.
The successful candidate will need to:
1. Use initiative and take responsibility for their area to identify trends and areas for improvement.
2. Collaborate effectively with others.
3. Demonstrate high standards of customer service.
4. Prioritize residents' needs in their work.
5. Monitor progress and meet deadlines.
6. Produce high-quality written responses.
If you believe you possess the necessary skills, knowledge, and experience, we look forward to hearing from you.
For further information about the role, please contact the complaints manager, Kim Hyland.
To view the Corporate Complaints Officer role profile, click here.
Equal opportunities
Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the role.
Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
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