General information
Job Posting Title Adult Skills Trainer - Business Admin/Customer Service Date Tuesday, January 13, 2026 City Bradford Country United Kingdom Working time Full-time
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Are you passionate about empowering adults to achieve their full potential? Do you thrive on making a real difference in people’s lives through education and skills development? If so, we want you on our team!
At Maximus UK, we’re on a mission to transform lives through learning. As a Trainer – Adult Skills - Business Admin/Customer Service, you’ll play a vital role in helping individuals overcome barriers, gain confidence, and prepare for employment or further education. This is more than a teaching role—it’s about inspiring change and creating opportunities.
What You’ll Do
1. Deliver engaging, high-quality training programmes (accredited and non-accredited) to adults aged 19+.
2. Design personalised learning plans with SMART goals to meet individual needs.
3. Embed essential skills—Maths, English, Digital, and personal development—into every session.
4. Support learners with additional needs, ensuring everyone has the tools to succeed.
5. Track progress, maintain accurate records, and celebrate achievements.
6. Contribute to continuous quality improvement and your own professional development.
What We’re Looking For
7. A minimum Level 3 teaching qualification (PTTLS or equivalent).
8. Level 3 Award Assessing Vocationally
9. Strong experience in adult or work-based learning and assessment.
10. Excellent communication and motivational skills.
11. Ability to deliver outstanding teaching both face-to-face and online.
12. IT proficiency and familiarity with digital learning tools.
13. A proactive, organised approach and a genuine passion for helping others succeed.
Why Join Us?
14. Competitive salary and benefits.
15. Opportunities for professional growth and development.
16. A supportive team environment where your ideas matter.
17. The chance to make a tangible impact on people’s lives every day.
18. If you’re ready to inspire, motivate, and empower learners, apply today and be part of something truly meaningful!
Qualifications & Experience Essential: • Hold a minimum of a Level 3 teaching qualification (PTTLS or equivalent) and, where required, subject-specific qualifications and/or occupational knowledge/experience to support the accredited/non-accredited training (Adult Education Budget - AEB) delivery to 19+ Adults in any or some of the following subject areas (multi-disciplinary Trainers will be prioritised):O Customer ServiceO Business Administration• Level 3 Award Assessing Vocationally Related Achievement or equivalent Desirable • CTTLS • Level 4 Award in the Quality Assurance of Assessment Process and Practice or equivalent • Experience using on-line learning platforms and portfolios Individual Competencies• Experience of deploying motivational strategies to develop individuals. • Proven experience of adult or work-based learning, teaching and assessment • Proven track record of delivering funded employability programmes (including accredited and non-accredited qualifications) with complex learners • IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams • A track record of managing and supporting colleagues and learners face-to-face and remotely • Proven track record of working with the unemployed on programmes that facilitate positive outcomes (e.g. sustainable job outcomes, further education, volunteering) • Ability to plan and organise own caseload and diary unsupervised • A strong team player • Excellent communication skills and experience of forging strong relationships with Internal & External Stakeholders. • Experience of delivering services to meet contractual and quality standards • Able to meet and exceed retention and achievement targets for qualifications and progression outcomes • Ability to manage learner numbers in line with budgets and delivery profiles • Excellent presentation skills • Reliable and capable of fulfilling the employment contract (including good sickness record) other than for legitimate disability absences agreed with the Company • Commitment to quality and customers • Training to be delivered face-to-face (at Maximus site or employer/outreach premises) and/or online (e.g. webinars) • To work flexibly as required, which may require some working during evenings and weekends. • Undertake any other tasks and responsibilities appropriate to the level of this post • Comply with all Maximus policies and procedures including all statutory responsibilities; including and not limited to Health & Safety, Safeguarding, Prevent and Diversity, Equity and Inclusion Travel Requirements• Allocated onsite base location but willingness to travel and work across Bradford, Leeds & Huddersfield (Essential) • Full driving license and vehicle owner (Desirable)